Re: How much of this can/should I believe?
 

why on earth do they want access to your computer ?
I may be wrong - (it has been known :( ) - but IIRC NTL do not support your actual computer, and I personally have never seen or heard of NTL remote testing your actual PC (apart from anything else, the first thing most users do is disable any form of remoted help).
So how are they proposing to check your PC's settings ???? :confused:

As pointed out earlier, the router is behind the CM - so there should be no issue with the CM not being seen, or not getting DHCP updates - this really does smell like BS to me...

IMHO (as you asked :) ) this sounds like someone who is flapping about the problem, and doesn't want to deviate from a set script... (I used to do tech support, and have seen people who follow the same script for every fault - even when they have a windows script and the pc is running linux......)


NB: I do not, and have not ever worked for NTL.....

Re: How much of this can/should I believe?
 

I must have missed this the other day. I'm sorry to sound a bit callous but I have just fell off my chair laughing at the "explanation" they gave you, it's so full of $hit I can't believe they actually had the nerve to say it (well ok, I can).

I hope Neil can point you at someone who does actually know what they are talking about because the person you spoke to clearly doesn't have a clue ...

Re: How much of this can/should I believe?
 

Already supplied. :)