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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   New Forum Member Just Saying Hi & Sharing NTL ISP Experiences (https://www.cableforum.uk/board/showthread.php?t=45223)

Derek 03-04-2006 13:25
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Gareth56
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
No the reason some of them don't want to give out their surnames is a few of them have been the victim of abuse and threats from customers. When a company has an e-mail policy of firstname.lastname@ntl.com it doesn't take a rocket scientist to figure out someones e-mail address.

Also it isn't unknown for customers to appear at reception and ask to speak to a specific member of staff.

If you ask for an extension to specifically identify someone then 99% of the time you will receive it.

I've listened into literally hundreds of Ntl CS calls and could count on 1 hand the number of times that CSR's have refused to give any contact details. On all those occasions the CSR's no longer work for the company.

Mick 03-04-2006 13:25
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Gareth56
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job.
Just because someone gives a first name only doesn't mean they are crap at their job. How much more nonsense are you going to come out with? :rolleyes:

Nugget 03-04-2006 13:27
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Gareth56
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
What rot! I would never give my surname out over the phone, purely because there's always a risk that the numpty on the other end will just show up where I work if he thinks I've given him the bums-rush (not that I work for ntl, by the way).

Stuart 03-04-2006 13:36
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Gareth56
Quote:
Originally Posted by dezzo
They are obliged to give you their first name and extension number. Most don't have any problem giving you their surname but some refuse for a variety of reasons.
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
If you think someone who has dealt with your account was crap, and you report it to NTL, NTL don't need their first name, surname or extension number. All they need is your account number.

There will be a record on the account.

Bill C 03-04-2006 14:09
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Gareth56
Quote:
Originally Posted by dezo
They are obliged to give you their first name and extension number. Most don't have any problem giving you their surname but some refuse for a variety of reasons.
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
Boy your good your very good. Thats some ability being able to workout how good someone is at there job when you have not even met them. You should go into business as a tarot reader or fortune teller.

But what shocks me the most is how long trolls last on the forum.

etccarmageddon 03-04-2006 14:13
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Gareth56
The reason why some don't give their surname is because they don't want you to be able to identify them as being c**p at their job. They may be obliged to give you their extension number but whether they do or not is a totally different matter.
or it's because they dont want to be attacked/hounded by the small proportion of nutter customers who get your surname and then seek you out because you said something to annoy them. stop these sweeping generalisations. most if not all the NTL staff I've dealt with have been professional and are humans and deserve better than to be portrayed the way you are implying.

Mick 03-04-2006 15:29
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by unlimited

But what shocks me the most is how long trolls last on the forum.
Not much longer.

Toto 03-04-2006 16:19
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Nice :)

Fair's fair though, I've had some pretty good calls to ntl, and the call answering time is so much faster than it used to be. I really hope though that those who have not had good service in the past see things improve for the good now that its a combined company.

Bill C 03-04-2006 16:27
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Mick
Quote:
Originally Posted by unlimited

But what shocks me the most is how long trolls last on the forum.
Not much longer.
I never doubted it :)

Gareth 03-04-2006 16:58
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Just wanted to say... that had nothing to do with me - honest :angel:

saycheese 06-04-2006 07:58
Re: New Forum Member Just Saying Hi & Sharing NTL ISP Experiences
 
Quote:
Originally Posted by Micky-D
If ever I use somewhere like Yousendit or Megaupload I keep getting messages saying that my IP has downloaded this file XXX thousand times today.. I get this on a lot of sites.. and boy it sux..
If you change to one of these proxys it should work but you might have to try a few different ones before it does though.I once had 3 Megaupload,Rapidshare files downloading at the same time after changing the proxys.
http://www.cableforum.co.uk/forum/article.php?a=10


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