Re: Grrrrrr. Need some help or info plz
 

this is the very reason I like zone alarm. it tells you whats using an outbound connection. but if you have not got it I would first suggest, get it ;) or do a control alt delete bring up task manager and make sure nothing is running that could use your upload bandwidth. particuly as you said you had a virus.

or trace route, from a dos prompt
tracert www.ntlworld.com

Re: Grrrrrr. Need some help or info plz
 

Or you could download a trial version of Dumeter from www.dumeter.com

Re: Grrrrrr. Need some help or info plz
 

i got that du meter and when the pc is idle, there is only about 0.1kb/sec upstream and downstream. So it doesnt seem that anythin is usin the connection in the background.

Cant see anythin out of the ordinary in task manager processes etc.

I think i did a tracert correctly, .....

Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 7 ms * 7 ms 10.51.80.1
3 * 21 ms * bagu-t2cam1-a-ge-wan43-112.inet.ntl.com [80.5.16
2.49]
4 * 8 ms 8 ms bagu-t2core-a-ge-wan63.inet.ntl.com [80.5.161.17
]
5 13 ms * 220 ms man-bb-a-so-100-0.inet.ntl.com [62.253.188.25]
6 * * 74 ms man-bb-b-ae0-0.inet.ntl.com [62.253.187.178]
7 97 ms 121 ms 141 ms win-bb-a-so-300-0.inet.ntl.com [62.253.185.138]

8 * 30 ms * win-dc-a-v900.inet.ntl.com [62.253.188.162]
9 14 ms 14 ms 14 ms www.ntlworld.com [62.253.162.30]

Trace complete.

Re: Grrrrrr. Need some help or info plz
 

:eeek: :eeek: :eeek: :eeek: :eeek: thats a good one , packet loss

Re: Grrrrrr. Need some help or info plz
 

lol ,

i'm guessin thats bad :S

Re: Grrrrrr. Need some help or info plz
 

It's not horrendous (I've seen worse), but you will need to contact ntl Tech Support on 0800 052 2000-I would suspect that (like most people in your area) you are on an oversubscribed UBR-& only level 2 techs can change that from memory.

Re: Grrrrrr. Need some help or info plz
 

:(

Ok, well thanks again for all ur help today guys. Muchos apreciatos.

One more thing tho.

When i call them..... erm....what do i say ? lol. Bit of a daft question but how do i describe whats wrong and what i would like done ?

ta

Re: Grrrrrr. Need some help or info plz
 

but maybe a docs diag might give another clue as to whether it is that , over to you again neil , i reckon there is more chance of you explaining how to do it , ive got my :dunce: 's cap on today , my leg is playing up again :bigcry: :bigcry: :bigcry: :bigcry:

Re: Grrrrrr. Need some help or info plz
 

Not that I am disagreeing with you Neil but i think tech Support can't change the UBR he is on, his UBR (guessing by location of Cheshire) also serves DTV so they don't like changing them because can cause loss of interactive services as well if something goes wrong. It also depends on what you describe as oversubscribed, as BBKing has pointed out previously (either on here on .com) there are DTV STB modems on the UBR as well, so the usual over 200 modems is bad doesn't apply here.

Re: Grrrrrr. Need some help or info plz
 

I'll bow to your superior knowledge of the ntl network m8 ;)

It may not be level 2 techs that can change upstream paths, but I know it can be done.

With regards to Docsdiag-here's a link to some info that can also show you how congested your upstream path is (or isn't!) http://homepage.ntlworld.com/robin.d...ps/signal.html

Also-what type of modem do you have?

Re: Grrrrrr. Need some help or info plz
 

I thought docsdiag only worked on stand alone modems and not with stb. this is assuming jim in runcorn is using the stb.

Re: Grrrrrr. Need some help or info plz
 

errrrr

ntl home 120 sacm

Re: Grrrrrr. Need some help or info plz
 

Can i suggest that you remove the proxy settings you are supposed to be in a proxy free zone.

Let us know how you ght on with it delete the proxy settings

Re: Grrrrrr. Need some help or info plz
 

Don't stick with Nottingham mate, it goes down more often that a ho**er.

I'm in Leicester and use Langley, its normaly pretty good ;)

HTH

Re: Grrrrrr. Need some help or info plz
 

do you have to go on a quest to get a lvl 2 tech? or do you train up a lvl 1 tech? or is it a spell? LOL, sorry, it just sounded like something out of everquest or something...

I'll get my coat...

:erm: