Re: do ntl have a min standard
 

I didn't know NTL had any standards:shocked:

Re: do ntl have a min standard
 

I'm still having problems, I called tech support again last week and the nice gent on the other end said he would send an engineer round to check my STB as his system was running slow! I said I know the feeling :D

An engineer came round the next day and ran a few tests and said the STB was ok. I can't say exactly what he did because I wasn't in at the time but I'm told he plugged his laptop it to the STB, browsed a few sites and then blamed my router saying ntl do provide support for routers.
But it’s not my router because I’ve tried plugging my laptop directly into the STB and I still get packet loss. Yes I can access most sites if nothing else is running but as soon as I hit a bandwidth heavy site or start downloading something I start to get major packet loss and timeouts.

I checked the signal levels but all is in the green the only possible problem highlighted on the engineers menu is the "IF AGC %" which sometimes dips into the orange.

I don't know what more I can do, it has been suggested I get a SACM but I'm not happy paying £50 to fix a problem that’s not my own making.

I've been with ntl a long time, I started on 512k and I've mostly happy up to and including 3MB but the rust to a 10MB tier is going to cost them customers if it doesn't improve very soon.


EDIT:

Latest test results:

Sun, 12 Mar 2006 21:42:49 GMT

1st 512K took 656 ms = 780.5 KB/sec, approx 6431 Kbps, 6.28 Mbps
2nd 512K took 2219 ms = 230.7 KB/sec, approx 1901 Kbps, 1.86 Mbps
3rd 512K took 2734 ms = 187.3 KB/sec, approx 1543 Kbps, 1.51 Mbps
4th 512K took 1375 ms = 372.4 KB/sec, approx 3069 Kbps, 3 Mbps

Overall Average Speed = approx 3236 Kbps, 3.16 Mbps

Ping statistics for 212.58.224.131:
Packets: Sent = 157, Received = 137, Lost = 20 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 54ms, Average = 21ms

Re: do ntl have a min standard
 

interestingly on level3, I had a download going at reasonable speeds (early hours of course) and thought ok ill do outbound route and that went thru london over a diff transit.

So inbound level3 over london is fine, but when the outbound is over manchester level3 speeds plumment this happens at 3 different datacentres.

Re: do ntl have a min standard
 

Pa_ket loss, P_cket L_ss, Pack_t Lo_s - when are ntl going to do something about this? I've proved itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s not my kit by removing my router, and attaching a different computer directly to the STB using a different cable. Ntl say the STB is OK but how OK can a STB be on a 10MB service it wasn't designed for and isn't capable of delivering fully?
The decision to roll out the 10MB service was a marketing one which ntl's infrastructure cannot deliver. I'm not having a go at the techs who are left to pick up the pieces while the marketing boys pat them selves on the back and awarded them selves pay rises.

EDIT:

Just so you don't think I'm obsessed with the ping command or speed tests, this is whatâ₠¬Ã¢â€žÂ¢s upsetting me:

Re: do ntl have a min standard
 

after doing my proper windows reinstall today I was on windows update and it took over 20 minutes to download a 4 meg file, it appeared to be going at around 10kB/sec. I tried to get hold of retentions but after closing hours so will ring tommorow, maybe less cash in their pockets might get some attention.

Re: do ntl have a min standard
 

Why can't ntl fix this?

Also in the user diag page on the STB Timer T3=85 is this a problem, it should be 0?

Re: do ntl have a min standard
 

If you find my packets please email them back to me: mypackets@ukclan.co.uk

Re: do ntl have a min standard
 

:LOL:

Re: do ntl have a min standard
 

:rofl::rofl::rofl:

Re: do ntl have a min standard
 

I'm afraid you'll have to ask Cisco, the CPU on your uBR is maxed (it managed to free up enough CPU to deliver your packets properly after the 5th hop or so).

Re: do ntl have a min standard
 

hehe maybe he can get someone to overclock it.