Re: Packet Loss on NL websites/game servers
 

The giganews speed problems are also being discussed on Digital-Spy, one of the guys there has got a reply from Giganews on this issues with NTL, hopefully he won't mind me repeating it here:

"We have verified that there are no outstanding issues with our network that would cause your speed levels to drop. Currently our network engineers are trying to work with ntlworld.com to find and fix this problem so that you can resume your normal high speed Giganews access. At the moment, we are unable to offer an estimated time of resolution. We are proud of the download speeds we are able to offer all of our customers, and I assure you that we are doing what we can to get this problem resolved."

Fingers crossed then !

Re: Packet Loss on NL websites/game servers
 

Its another odd one this, parts of ntl have no problems and other areas apperently speeds have crashed to giganews. Regional routing kicking in again I bet.

Re: Packet Loss on NL websites/game servers
 

Well easy to see the bad peering in the trace from Giganews USA to the Poplar Proxies, don't know if thats repeated in NNTP though as I don't have a giganews account to try (didn't join them yet as speeds are too slow from NTL)

1 gw-vlan201.dca.giganews.com (216.196.98.1) 0 ms 0 ms 0 ms
2 216.196.96.122 (216.196.96.122) 0 ms 0 ms 0 ms
3 ash-bb1-geth6-3-3-0.telia.net (213.248.89.1) 0 ms ash-bb1-geth7-3-1-0.telia.net (213.248.88.81) 14 ms ash-bb1-geth6-3-3-0.telia.net (213.248.89.1) 0 ms
4 nyk-bb2-pos0-3-0.telia.net (213.248.80.137) 6 ms nyk-bb1-pos7-1-0.telia.net (213.248.80.70) 6 ms nyk-bb2-pos0-3-0.telia.net (213.248.80.137) 6 ms
5 ldn-bb1-pos7-1-0.telia.net (213.248.65.89) 75 ms 92 ms ldn-bb2-pos6-0-0.telia.net (213.248.65.209) 73 ms
6 ldn-b2-pos9-0.telia.net (213.248.74.2) 75 ms ldn-b2-pos12-3.telia.net (213.248.64.74) 73 ms 73 ms
7 ntl-111210-ldn-b2.c.telia.net (213.248.100.38) 270 ms 269 ms 240 ms
8 bre-bb-b-as0-0.inet.ntl.com (62.253.188.122) 76 ms 77 ms 76 ms
9 win-bb-a-so-400-0.inet.ntl.com (213.105.172.233) 80 ms 80 ms 79 ms
10 win-bb-b-ae0-0.inet.ntl.com (213.105.172.162) 80 ms 78 ms 78 ms
11 pop-bb-a-so-000-0.inet.ntl.com (62.253.185.201) 81 ms 79 ms 81 ms
12 popl-t2core-a-pos81.inet.ntl.com (213.105.174.114) 81 ms 79 ms 81 ms
13 popl-cache-9.server.ntli.net (62.255.64.12) 89 ms 88 ms 90 ms

The euro one looks fine though, but speeds are even worse than the USA one !!

1 216-196-110-1.ams.giganews.com (216.196.110.1) 0 ms 0 ms 0 ms
2 amst-ic-1.inet.ntl.com (195.69.144.40) 0 ms 0 ms 24 ms
3 pop-bb-b-as0-0.inet.ntl.com (62.253.188.93) 8 ms 8 ms 8 ms
4 popl-t2core-b-pos81.inet.ntl.com (213.105.174.118) 8 ms 8 ms 8 ms
5 popl-cache-9.server.ntli.net (62.255.64.12) 8 ms 9 ms 8 ms

NTL's peering really needs a good sorting out it seems, and as more 10 meg people come the worse it will get :(

Re: Packet Loss on NL websites/game servers
 

hey why not why do they give a damn about the rest of us i mean its not like we pay them or anything (yeh i know its flaim bait but im hacked off atm my connection has been appauling for days)

Re: Packet Loss on NL websites/game servers
 

Its seems that surprise surprise NTL know about the Giganews problem and refuse to do anything about it, I just raised a ticket with Giganews explaining that I am an NTL customer and would like to join them but have heard bad things about their speeds to NTL, I post their reply below:

-------
Ian,

Thank you for contacting Giganews technical support.

You would need to contact your ISP for the answers to your questions.

The problem lies within their network and thus far, they seem content to do
nothing about it.

We have asked our .ntl customers to contact their ISP with copies of their
reverse tracertoute results and our engineers have also contacted .ntl, but
we have not heard back and they do not appear to be responding to their own
customers' complaints.

This is an unfortunate situation for all parties involved, but
unfortunately, we can not force them to address this issue, as they may
manage their network as they choose.

Thank you.

--
Jeff
Giganews Support Specialist

-----------

*sigh*

Re: Packet Loss on NL websites/game servers
 

Thats interesting Ian, so it is definately NTL's problem.

But why are NTL ignoring it ?

its quite a major problem as its not only giganews suffering, its pretty much everything of NTL's suffering on that amsix...with ping/packetloss

No idea how to even proceed on this issue:confused:

Re: Packet Loss on NL websites/game servers
 

Personally I think that whoever *should* be looking after NTL's peering is either clueless or helpless, its either that they don't know how to fix it, or that it costs too much money to fix, the exact same thing happened with Cogent before, and it took months to fix, very poor service indeed, I'm guessing the same will happen here, NTL seem to have extremely poor network engineers, or extremely poor finances...oh and extremely poor billing staff too, but thats a different story :(
They ignore a company the size of Giganews, they ignore their own customers, not really much else we can do but put up with it or go.

Basically from my point of view NTL currently can't get much right - my bills are wrong (massively wrong), broadband plus was broke for weeks, my 10mb modem install was cocked up completely, the newsserver is broken, and peering to Europe is crap, despite the huge hassle it will involve I think I'm being forced to leave them and take my money elsewhere, they don't seem compentent in any area at all currently and for the third time in about three months I'm having to talk to the 'Executive Office' to get my faults fixed as the usual routes are rubbish.

Re: Packet Loss on NL websites/game servers
 

Well that Amsterdam router, amst-ic-1, doesn't appear to be switched on even at the moment ;)

The trace apparently blaming Telia for poor speeds to Giganews US isn't really correct as pings were normal after that Telia node. Ping prioritisation and all that.

I suspect it's more local congestion, or uBRs running too hot. I note various other Usenet providers have been mentioned in threads reporting slow speeds.

Re: Packet Loss on NL websites/game servers
 

Just did a trace:

1 216-196-110-1.ams.giganews.com (216.196.110.1) 0 ms 0 ms 0 ms
2 amst-ic-1.inet.ntl.com (195.69.144.40) 15 ms 15 ms 0 ms
3 pop-bb-b-as0-0.inet.ntl.com (62.253.188.93) 8 ms 9 ms 8 ms
4 popl-t2core-b-pos81.inet.ntl.com (213.105.174.118) 8 ms 8 ms 8 ms
5 popl-cache-9.server.ntli.net (62.255.64.12) 9 ms 8 ms 8 ms
Looks fine as always, but speeds are awful again.

I'd also blame local congestion usually, but Giganews says its *all* NTL customers that are complaining, and I'm sure they have many customers from all over the country that use NTL.
Giganews have reported it as mentioned above, and many NTL customers have reported it, but we are ignored, very bad service for paying customers, and not very repsectful to giganews either, not even a reply.

Easynews is full speed here btw, as are all other sites that I use, its just Giganews and apparently some other Amsterdam routing, in the same way that it was just Cogent routing before..

Re: Packet Loss on NL websites/game servers
 

Ntl have a amsterdam congestion problem it could well be they prioritising icmp to try and hide it or simply throttling traffic over it, I did know before I moved my server to bypass the route that traffic used to suddenly speed up around 2am rather then gradually get faster, which is odd behaviour for general contention.

Re: Packet Loss on NL websites/game servers
 

it seems as my ping/pl issue to nl game servers is now fixed.

Re: Packet Loss on NL websites/game servers
 

Can I just say (after many, many posts about this situation)...


WE AIN'T GONNA GET ANYTHING DONE ABOUT IT!!!!


:mad: :mad: :mad: :mad: :mad: :mad: :mad:

And yes, I'm just as fed up as you with it...:cry: