Re: Hemel Loss of Service
 

The service status page has changed. NTL are currently awaiting permission to enter the building and assess the damage.

Re: Hemel Loss of Service
 

phew, thank god for that!

---------- Post added at 14:06 ---------- Previous post was at 13:42 ----------

Thanks for the update, much appreciated.

Re: Hemel Loss of Service
 

well i live in Hemel Hempstead and have not experienced ANY problems whatsoever, i live in HP2 and the North end of Grovehill, everything is fine.

Re: Hemel Loss of Service
 

Heh, hello former neighbour :wavey: I lived in Grovehill West until a year ago. To be honest I'm now *extreeeeeeeemely* glad I left.

Re: Hemel Loss of Service
 

Most of the fires are now out, just small container fires are now being tackled and residents and business owners are now being escorted back to their properties according to the BBC News website.

Re: Hemel Loss of Service
 

I'm in HP3 and I've almost got full service back. No intermittent signal now, (as of 5:20pm today) but it's now stuck on News24, which was the last channel set!

Hey ho, could be worse.
Anyone know if I should fiddle with it, or leave it to sort itself out?

Cheers
Terminal

Re: Hemel Loss of Service
 

I wouldn't fiddle as the engineers won't know the full extent of the damage to the infrastructure.

Re: Hemel Loss of Service
 

No worries. Guess I can wait a few more days. At least I have something watchable now instead of the 3 minute intermittent signal which I'd had for the last few days. Still, it's a sign that things are improving.

EDIT: Oddly, I've found I can access channels through the "guide" button, just not with the "forward/back" buttons or keypad.

Cheers
Terminal

Re: Hemel Loss of Service
 

Hey Alex!
Thats not fair!! ;)

Mine was off for two days and most of Hemel, you must have been extremely lucky!

All working now tho :)
Well Done NTL.

PS Alex what connection speed were u on? as my brother lives in Fletcher Way and he noticed no problems either!
He is on 1meg service, wondering if lower speed customers use a different segment of network possibly?

Im a 10Meg whore!! (and I love it)

---------- Post added at 20:40 ---------- Previous post was at 20:36 ----------

You have turned power off for 30secs and retried havent you?
Mine was knackered till i rebooted modem and stb :)

Re: Hemel Loss of Service
 

Well done NTL full service resumes, great news!

Re: Hemel Loss of Service
 

According to Digital Spy, the headend is severly damaged and they haven't been allowed access to the building. Maybe something has been re-routed?

Here's the article:

http://www.digitalspy.co.uk/article/ds27289.html

Re: Hemel Loss of Service
 

BT had the major fire / meltdown in their exchange in Birmingham? That was all up and running in days.

Re: Hemel Loss of Service
 

My TV and BB were working again when I tried them about 8pm last night. The TV froze occasionally but I'm hoping this will go away when they've fully repaired the site :erm:

Re: Hemel Loss of Service
 

Im in hp3 , my tv and BB has just returned after being out since sunday , my phone line was ok though

Re: Hemel Loss of Service
 

A team of engineers and assessors under police escort were allowed onto the ntl site yesterday evening to review the damage. Initial evaluation indicates the building is structurally intact but has sustained extensive damage to the occupational areas and infrastructure such as doors, windows, ceilings etc. The technical areas have sustained limited damage and engineers have effected repairs to start the air-conditioning, as a consequence Network operations are still operational.

Please note, however, that some outages may still be ongoing whilst ntl engineers work towards a resolution. They are doing everything possible to restore service quickly.

Occupationally it is estimated that the building will be uninhabitable for some time to come due to the damage. A recovery plan is being put together to remove critical items from the site.