Re: Bought Modem
 

please dont 'bin' your old modems.
if a tech calls to swap out he will need a modem to return to stores and to take off his STB/SACM account.

Re: Bought Modem
 

If you have bought your modem you have every right to do with it as you please I would have thought.

Re: Bought Modem
 

It's not binned, however he did take the old MAC address with him. It's my modem anyway so i wouldn't of given it to him. :)

Re: Bought Modem
 

got an engineer coming on Friday to swap out my 3100 with a nice shiny new modem :)

Re: Bought Modem
 

Did you ring tech support, or the normal Customer support line?

What did you say, did you say you wanted a new modem cos it wouldnt support 10MB?

Re: Bought Modem
 

yes, thats exactly what i said. she had to go away for about 5 mins to discuss with somebody but came back and booked an appointment
I rang the customer service number

Re: Bought Modem
 

Thanks for the reply - I'll try again then, any maybe get through to someone who can help!

Re: Bought Modem
 

I have swapped out a couple of modems that customers have bought.I have left them with the customer but told them that once they are taken off the system they are no good :tu:

Re: Bought Modem
 

Well looks like I've been upgraded to 10Meg this morning, although the speed tests show 6Meg which is expected.

Supposed I have a valid reason to have my modem changed now, so will see what NTL say.

Re: Bought Modem
 

Why do NTL send an engineer to install your new modem?

I would have thought it was more cost affective for them and the end user to post the modem to you ....postage £6.99p or engineers time £50.00p, Surely its not that difficult to re-register a new modem, after all the cable service itself is fine your only changing the end hardware.

In my case I work on average from 07:30 - 19:30 Mon to Sat so for me to make myself available to meet an engineer would cost me in the range of £300 - £500 in lost income (wonder if NTL would compensate me if the engineer failed to show should I need to modem changed.....I think not :) )

Re: Bought Modem
 

I had to re-register my swapped modem anyway as the engineer didn't do it although he said he would.

Re: Bought Modem
 

I did also as the engineer phoned me 10mins after he had left and said TS wasn't able to register it as my OLD modem MAC didn't exist on their system!

A phone call from me sorted that. I suspect im on a different billing system to most people as im still not able to view my account statements online, so this caused the problem.TS had to get my account up by using my email address.

Re: Bought Modem
 

:Yikes: I live in Bromley Kent and called the freephone number asking " am i being upgraded today as i phoned lastweek and they said i will be" the guy on the phone said are you using a modem i said no he said i am unable to perform the upgrade as you are using a samsung stb and these dont support 10mb . oh i said why wasnt i informed of this when i called last week he put the phone to one said and made some enquires . he came back and said im sorry you have been misinformed i can order an engineer to install a modem on friday . Im only posting this as a warning to any sammy stb users out there that are waiting to be upgraded as you may have a longer wait without a modem . cheers! ;)