Re: Telephone hell
 

This morning there was a promising looking NTL van with a large reel of cable and a mound of equipment outside my house :Yikes: .

Re: Telephone hell
 

Hahaha! In all my years I have never experienced levels of incompetence as I have with this company.

After the PM was sent (thanks again for your help guys) a very friendly lady contacted me and it really seemed as though something was happening.

I was categorically assured that the line would be fixed this afternoon. My partner had to take a day off work (I literally cannot take any more time off for this) to stay in for them.

Lo and behold someone turned up on cue .....then went away again.

I just had a call from NTL - apparently they sent a 1 man crew when they needed 2 men to pull the cable. Aaaaaarrrrrgggghhh! This is the worst company on the planet bar none!!

They have booked it in for first thing tomorrow morning and you know what? I'm past caring and I couldn't give a stuff because I'm going back to BT.

Re: Telephone hell
 

There comes a point when you just can't do anything but :bigcry:

Re: Telephone hell
 

I'm weeping into my keyboard as I type this! :mad: :td:

.....no-one turned up. Again!! :disturbd:

Re: Telephone hell
 

Just to finish up this thread.

We now have a working phone line! :)

It was still shockingly bad service, but there are also some very good people at NTL who must be single handedly keeping the company afloat (thanks Jill).

Re: Telephone hell
 

I can't believe you let them install al line at your house after all this, so now you are tied to incompetance for 12 months are you mad ? :Yikes:

Re: Telephone hell
 

Hi Kevin,

There was already a line at the house, it just needed replacing.

We have received some compensation from NTL (the least they can do really!) so we will probably stick with them for the time being. But if anything else goes wrong then we will drop them straight away - we shouldn't be tied into them because we've been with them for over a year ....I hope!

Re: Telephone hell
 

Pleased that you have finally got it all sorted out. It was a rather painful process, but definitely thumbs up to Jill, and her colleagues, for persistence in the face of adversity.