Cable Forum - Installation 'Problem'

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Re: Installation 'Problem'

Quote:

Originally Posted by spike7451

Quote:

Originally Posted by Bluestraw

Thanks. I didn't realise how much time-pressure they suffer, but still his attitude wasn't good. If he'd just explained that he needed to go, and that it's something that unfortunately he can't help with, then that would have been fine. It was when he said 'you'll just have to call NTL if it doesn't work' that I didn't like it, as if he washed his hands of it right there, with no explanation! I still think that waiting 1 minute to see if I could connect wouldn't have harmed him...

The manual URL is :

https://autoreg.autoregister.net/start.html

No need to put the CD in, just use the Serial and PIN from the welcome letter...

Sorry,i was pulling your leg! I do know how to install it that way,just some of our folk dont.Now i have broke the rules at times & installed the BB thru Ethernet every now & again IF time permits (done it today!) or if the customer is a little (tactfully!!) PC stupid,old or handicapped.
It's only good service in my book.
Spike

Eh? The Ethernet is well better. The amount of calls we get about various usb modems NOT working... :rolleyes:

Why nthell still recommend the usb is beyond me.

[I agree with the rest of your post]

Re: Installation 'Problem'

There are actually a few things that actually go wrong, which isnÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢t really within the engineerÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ã ƒâ€šÃ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢s scope.

For example problems registering due to the cable modem registering platform being down. A good moan to customer services should usually get that rectified sooner rather than later.

The engineer could have been less abrupt but then again when you've worked for ntl you understand the pressures these guys are under, also how under-rated their work is in the hierarchyÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ Ãƒâ€šÃ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢s eyes at ntl.

Plus you may find that the engineerÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ã ƒâ€šÃ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢s job isnÃƒÆ’Ã†â€™Ãƒâ€šÃ‚Â¢ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡Ãƒâ€šÃ ‚Â¬ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¾Ãƒâ€šÃ‚Â¢t the safest at this moment in time.

P

Re: Installation 'Problem'

Quote:

Originally Posted by Bluestraw

Spike,

You sound exactly like the sort of engineer I'd have been happy to have! Sorry I didn't pick up on your little joke - my engineer hadn't got a clue about how to register!

By the way (to all) - I wasn't asking for help at all with the PC, just to wait for my reboot to see if my connection worked (he already knew I was 'PC competent', and should have guessed anyway with the 3 machines I have here!) And Jules is right - it was just the way he said 'no, we don't do that' in such a sarcastic way and laughed at me that got me going!

Thanks everyone for listening. A problem shared and all that! I'm just enjoying my 3Meg connection now :)

Cheers for that,but it's academic now as were unemployed from 13 Sept!No longer financially viable as the contractors are cheaper (i work for NTL,I'm not a contractor!)
I had a deliver router the other day, but instead of delivering it,muggins tried to install it!!BIG mistake!!!Win ME!!The B****** of ALL pc systems!! Riddled wit god knows what,C.M worked ok,but when i connected the router (crap Action tec!!)nothing!Nada!Squat!!
Advised punter he might need PC re-formatted!!
Spike
__________________

Quote:

Originally Posted by Shep

HOW DOO!!! ,SHEP!!!! Been out for a chinkie with Danny G!(He bought!!) for our leaving bender!!!!