Re: NTL Cable randomly dropping connection
 

It's fine 99% of the time, it only lost connection 3 times in 10 hours, for about 9minutes total.

Re: NTL Cable randomly dropping connection
 

Ave,

If you have a digi box, could you get me the Smart card number for that? I can have a look at the serving cab to see if there are any problems coming from that.

Again, if you could pm me the details please

Re: NTL Cable randomly dropping connection
 

I'm afraid it's just Analog TV, the cable modem wire comes from a splitter(the splitter's second connection is to a cablespan 2300 for another TV point and what used to be a second phone line)

Re: NTL Cable randomly dropping connection
 

Ave,

For some reason your ping times just went south in a big way:-
10 packets sent: 0% lost; 1290ms / 2091ms / 4163ms (Min/Avg/Max)

I would not like to say 100%, but there does seem to be something going on there.

As I said earlier, without being sat there, or knowing what the network make up is I really wouldn't like to second guess why that dropped away so much

Re: NTL Cable randomly dropping connection
 

Is there any diagnostics/tests/checks I can do on my side, when I lose connection?

Re: NTL Cable randomly dropping connection
 

Ave,

I can not think of anything of the top of my head right now. It might be worth asking for a Network engineer to call out and check the Node alignment and the reverse path set up. Other than that I really can not say I am sorry.

This is the part that frustrates me a little. If I could see your pc/modem I would have a better chance of knowing what to chase down.

Re: NTL Cable randomly dropping connection
 

Any info I can get you?

The main reason this confuses me is, I've had the same modem, on the same router, with the same settings for over 3 years.

The PC's have changed, but none within the last 3 months.

Re: NTL Cable randomly dropping connection
 

Ave,

Have you just tried the modem straight to your pc, bypassing your router? or is that not possible?

Re: NTL Cable randomly dropping connection
 

Tried, dropped once so far.

And a second time.

And a third time.

Re: NTL Cable randomly dropping connection
 

There seems to be a lot of this going on at the moment.:td:

Re: NTL Cable randomly dropping connection
 

I noticed, both here & on the newsgroups.

I also noticed that despite getting engineers out, no-one suffering from this problem has reported it fixed.

Re: NTL Cable randomly dropping connection
 

ya, i see it that way allso, allso something going on in the post about network....?????????

Re: NTL Cable randomly dropping connection
 

ok, here we go. What is going on? It was 1825hrs and there i was running norton like a good boy, whan bang :Yikes: lost connection :mad: . Will see how many more times it goes down to night.:rolleyes:

Re: NTL Cable randomly dropping connection
 

It's lovely, 3 months on and I'm still getting this, as are many others.

Re: NTL Cable randomly dropping connection
 

Hello Ave,

I have been getting exactly the same issues as you for the past 6-8 weeks!

I have done the following (the problem is still not resolved):

Numerous calls to TS
Three engineer visits
Upstream power level upped (was a little low)
New modem (now NTL 250)
Network engineer visit last week

I lose my connection for 2-5 seconds, but never lose the lights on the modem. Just the connection drops, then comes back.

Not exactly sure where i go from this point, but i am still getting connection drops. I do not use a router, and connect via ethernet. I do not have cable TV, just phone and BB.

I use a prog called Netmeter to monitor my upload / download. When i lose the connection, it seems i lose the download side of things completely... I am only uploading. This is the same scenario every time. I have screenshots of this, but don't know how to post them here.


Sherlock