Re: NTL (indian support centre) causing loads of grief
 

Cheers Sheila. Its a USB connection, and there is indeed an x when i go to network connections in the control panel. Can't remember what options are available, I will have a look tonight when I get home, but I do remember that the 'status' option was greyed out.

If it is a driver issue as you suspect, can this be solved by re-installing the modem fom the NTL CD??

All my other USB devices work ok, and i've tried swapping the USB modem into different USB sockets, to no avail.

Re: NTL (indian support centre) causing loads of grief
 

Try right click that USB aagain and re-enable the device.
Also ensure cabling is checked - pull out and replug from both CM and PC just in case :-(
If that does not do it then yes you can re-install drivers (NORMALLY) using the ntl cd provided on installation. follow instructions carefully as sometimes the slightest deviation can mess it up - again be sure full restarts when advised.
There is a slightly different way if this fails - ie specifying the location to PC when prompted - if you need a hand with that I will try to help
Good luck

Re: NTL (indian support centre) causing loads of grief
 

I've been having the exact same problem since last Monday. My connection died suddenly. The cable modem had the power, ready and sync lights solidly on and all other lights off. We've been calling the helpline, which is worse than useless (switch your modem off and back on, etc...). It sounds like the people in the Indian call centre can't cope with any questions outside their rehearsed script :mad: I'm desperate - How do I get through directly to a UK number?

BTW I'm in Glasgow - don't know if other customers in the area are affected too?

Re: NTL (indian support centre) causing loads of grief
 

Again you need to know what form of connection you are using ie USB or enet and i wonder if you have tried the adv I gave earlier re checking network connections. Without knowing which area you are in I cannot check to see if they are stating network probs on their site .... but tbh many of the calls to NTL TSB are generated by USB/enet connection issues.

Give it a try and let me know

Re: NTL (indian support centre) causing loads of grief
 

Well has Sheila sorted your problem out? :)

Re: NTL (indian support centre) causing loads of grief
 

Good grief - you're scary! what are all those qualifications you got by your name?!!?

Re: NTL (indian support centre) causing loads of grief
 

Just the details of my NTL packages and my messenger services and my reputation indication.

Nothing official in the least. ;) I was just wondering if you had managed to solve Forestjono's problem.We do like to know if there's a happy ending as it's the mainstay of the forum..Besides I do run a little monthly competition for the most helpful post of the month..I was on a trawl for helpful posts when I found this one. ;)

I'm guessing that what you suggested did the trick. :tu:

Re: NTL (indian support centre) causing loads of grief
 

I tried everything suggested, even did a clean install of windows on a new disc (been meaning to for a while anyway). Came to use the NTL disc to reinstall the broadband, it didn't recognise the USB connection at all. Anyways, to cut a long story short, I called the Indians again(!), and on the recorded message before you get to talk to anyone they admit that their network upgrades have 'killed' a lot of modems, and the only solution is to send you a new one. It goes on tho say that the 'engineer' that you talk to will be able to recognise if this is the case and arrange for a new modem to be posted to you.

Spoke to Mr 'engineer' after much faffing about checking that the usb cable was firmly plugged in at both ends and a reboot of the modem, he came to the conclusion that is was knackared and has arranged for a new one to be posted to me. Should take 2 days apparently, so it should arrive today. However, this is of course NTL we are talking about with their legendary customer service, it will probably arrive next christmas.

So Zelie, ring the so called helpline again, they have a new script now that they recognise that their upgrades have rendered a lot of modems useless!

And thnks for the advice Sheila.

I'll let you all know when the modem arrives, so that others having the same problem can get an idea on how long it takes for a new one to be delivered.

Re: NTL (indian support centre) causing loads of grief
 

Thanks for the advice guys - at least I'll know what to say next time I call them and hopefully we will stop going around in circles and get this sorted!

Re: NTL (indian support centre) causing loads of grief
 

Boring !!
__________________

CMs sent in the post ????

Re: NTL (indian support centre) causing loads of grief
 

New modem arrived yesterday, up and running again!Now its time to all NTL and try and get a credit / refund for the 12 days that i've been without the service that I pay them for. Should be fun:rolleyes:

Re: NTL (indian support centre) causing loads of grief
 

Most helpful post of the month.

Re: NTL (indian support centre) causing loads of grief
 

Happened me in Belfast. Also happened to a mate who lives in Derry.

Re: NTL (indian support centre) causing loads of grief
 

They sent me a new modem through the post and it works fine. I'm still ****ed off with them because
1) it took 12 days from my initial call to support to getting a working modem and
2) they knew they had damaged some of their customers modem through a remote upgrade and they never once apologized. NTL must have very quickly found out which make of modem was damaged by the upgrade and could have contacted the customers who had that make to let them know. Who am I kidding? That would have been good customer service. NTL's customer service is ****e.
Now I'm going to look at alternatives to NTL in my area...I'm not waiting 12 days the next time something goes wrong.