Re: Smart TV tuning issue?
 

would it make a difference if he used 'manual' tuning instead of 'auto' tuning?

Re: Smart TV tuning issue?
 

Try a different Aerial Cable - sounds like the Tuner isn’t getting any signal from the external aerial*

(*and he needs to check he’s auto-tuning using "aerial" option…)

Re: Smart TV tuning issue?
 

will text and ask :tu:

To show I even wind family up when I get the chance, I asked if he changed the Country setting to UK from the default USA . . no idea if there is such a setting, but I bet he's now scratching his head thinking :D

Re: Smart TV tuning issue?
 

Is the BT "Hub" the source of the channels? Their TV box has an option to take an aerial input to give the freeview channels, and the aerial is plugged into the BTTV box. If so, it may just be choosing the right HDMI input on the TV to see the BTTV box.

If the aerial is and was connected to the TV directly, then the problem may just be that the TV needs tuning. Again if you can give the make and model then someone here will probably be able to tell you how to do that.

TVs will have a freeview tuner, no app is required.

---------- Post added at 15:17 ---------- Previous post was at 15:10 ----------

I just saw you said Samsung. I have an old Samsung. On that, one has to make sure that the source is TV and not one of the HDMI sources. If so, and it hasn't tuned in it usually does so then. If not, whilst on the TV input go into settings. From there see what looks likely, I think mine is broadcasting and that then gives you autotune as an option.

Re: Smart TV tuning issue?
 

thanks for those settings ideas Richard, I've passed them on by text, but he's driving so we may not have any results for an hour or two, but all suggestions are welcome.

cheers everyone :tu:

Re: Smart TV tuning issue?
 

This bit troubles me as it makes me think this is in audio settings because analogue tv signals have not been a thing for a long time

Re: Smart TV tuning issue?
 

I had a feeling analogue was long gone, but my TV knowledge stopped at "turn it on, press button 1, 2 or 3, then watch" :D

Re: Smart TV tuning issue?
 

The question is were is he sourcing the signal from. My Samsung in settings wants the source every time I switch it on , once selected it offers channels for streaming. If using aerial turn on search and it lists all the Freeview channels it can find . Guess it will hold if using anything but WiFi But I have to select source EVERY time , as it is not connected to any sort of box , it's using WiFi.

Re: Smart TV tuning issue?
 

This looks like a weak signal. First thing to check is that the aerial coax fly-lead is plugged directly into the TV's ANT IN / RF IN socket and not routed through an old set-top box, bypass loop on the BT Hub, splitter, booster, etc.

Then some Smart TVs have options for DVB‑T/T2 (Freeview), DVB‑C (cable) and DVB‑S (satellite). So go into the TV's tuning menu, select Tuner / Antenna / terrestrial (DVB-T/T2), and set the scan type to Digital Only.

If it's a budget TV (this is why knowing the make and model helps) made from 2024 it will likely have Freely installed and might be defaulting to broadband mode, so in the setup select Aerial / Antenna, not "IPTV / Stream".

Re: Smart TV tuning issue?
 

Old TV works fine when connected, so I don't think it's signal related.
The other stuff yeah, could be that . .


This has taught me one thing though . . . we're not buying a bloody 'smart' TV any time soon :D

Re: Smart TV tuning issue?
 

Sounds to me like nothing more than a poor connection in the aerial socket if it’s Freeview. Try a different fly lead between TV and aerial wall socket, and check the condition of the connections. Is the aerial lead loose in the back of the TV?

The Smart element of the TV is irrelevant if it’s a TV signal reception issue.

Re: Smart TV tuning issue?
 

Maybe Dude111 has a spare CRT for you! :D

Re: Smart TV tuning issue?
 

ha! Her indoors quite happy with the years old Panasonic 37" Plasma, if it ever breaks she can choose a replacement . . and set it up ;)

Re: Smart TV tuning issue?
 

Does sound like an aerial issue. The self tuning on TV's is usually pretty fool proof. I have an issue where we can't get BBC2 because the transmitter in sight doesn't have BBC2 and the one that does is on the other side of the hill, good job I can get BBC2 via VM.

Re: Smart TV tuning issue?
 

Looking at his first post he says connected to BT hub .no idea whats needed in that case but he needs to select input and select the hub . Just tried with my V6 and when I connected it my Samsung picked it up and is working fine. Also put in a portable aerial it then started to scan . But if he is using that hub he needs to tell the TV , on mine it is not automatic.