Re: Virgin media fined 28 million for cancellation delay tactics
 

Dunno why you feel the need to ask me all them questions. You are more likely to have the answers than me because I think you care more

Re: Virgin media fined 28 million for cancellation delay tactics
 

They were questions for VM, not yourself. Since the closure of their forum they are not open to questions. They only respond when embarassed in the media, or fined.

Re: £28 Million fine for VM
 

I recall a fair number of people posting on the, now, defunct VM forum, claiming that the phone had been put down on them when attempting to cancel. The forum team members (VM employees) were quite vociferous in stating that ‘this just doesn’t happen, no call centre worker would do this, it was just a technical error for that call’. Did seem to be surprisingly common for these ‘technical issues’ to happen just when someone wanted to cancel.

And now we have an admission from VM that not only did this happen, but their call centre staff were actually incentivised to do it. Wow, just f***ing, wow.

Now I wonder who was lying, was it the forum staff, who knew but lied anyway, or their bosses who simply lied to them? It’s not really a good look either way, is it?

Re: £28 Million fine for VM
 

Have had this happen, anyone yet had anything reversed because of it. Somehow I doubt it.

Re: £28 Million fine for VM
 

Although there will always be some people who will claim that ‘I called up to cancel and it was processed immediately’, it does seem to depend on who you get.

By far the most effective (and legally arguable) method is my letter, quaint, yes I know. VM publish an address in Sunderland to send it to, in this letter make it absolutely clear that you want to cancel as of xyz date (bear in mind the 30 day notice period), include your name, address and account number.

But most importantly, keep a copy of the letter and send it by recorded delivery, signed for, post.

Now this doesn’t guarantee that VM will cancel your contract as requested, but, if they don’t then you will absolutely win the case when you escalate it to the AiDR service - currently CISAS. And, naturally you also request that they order VM to pay you an additional £100 for the inconvenience.

Re: £28 Million fine for VM
 

Yes, the past two times I've cancelled, I've used this method, and on both occasions had no problems.
However, I would add I've always kept the Yodel receipts for the kit returns and still have them. It's not that I don't trust the returns process or anything ... ;)