Originally Posted by Mr K (Post 36210600)

How longs a offline a 'bit'? Its been offline for several weeks.

Originally Posted by newapollo (Post 36210623)

The last two posts were actually made 6 days ago, by nodrogd and myself in the VIP Lounge. That forum board is only visible to Forum Moderators and Forum VIP's.

VM are in the process of selecting a new provider and currently working through how the new structure will operate including merging and migrating all the data from both the VM and O2 communities into a new combined forum.

Originally Posted by newapollo (Post 36210623)

VM are in the process of selecting a new provider and currently working through how the new structure will operate including merging and migrating all the data from both the VM and O2 communities into a new combined forum.

Originally Posted by newapollo (Post 36210623)

<snip> including merging and migrating all the data from both the VM and O2 communities into a new combined forum.

Originally Posted by Paul (Post 36210630)

So they have closed the current forum but havent even selected a replacement yet. :shocked: Sounds like more poor planning by VM. :dozey:

Originally Posted by joglynne (Post 36210654)

Or maybe VM are hoping for a last minute callback from Khorus with a better offer and a bigger discount..

:erm: Just joking

Originally Posted by RichardCoulter (Post 36210669)

This is nothing new with Virgin, no idea about how 02 is run.

---------- Post added at 16:54 ---------- Previous post was at 16:53 ----------



:) :D

Originally Posted by jem (Post 36211157)

Well here we are a week later, no further news, both the VM and O2 community forums are read only for almost three weeks. Just how long does it take to migrate to a new platform - well assuming that all due diligence was done and a proper plan put in place.

VM didn’t have a proper plan in place did they?

Now I know that a couple of posters on here are also VIP members of VM’s (ex) forums and presumably have some back channel connections, but they have all gone very quiet - odd that.

It's not coming back, is it? Or if it does it will be a shallow imitation of its former self. It used to be said that the VM customer forums were a beacon of light in the stygian gloom of VM’s sorry excuse for customer service - so obviously that can’t be allowed to continue!

I feel sorry for the staff; it has to be a soul destroying job. Not able to actually do anything but pass messages on, (it is true, no, that various abilities have been removed from their purview recently), and be mandated to reply with the (obviously company policy) ‘sorry to hear of this incident, this is not the quality of service we aim to provide’ spiel - actually yes it is, this is exactly what you aim to provide, because that is what your bosses have spent a lot of time engineering just such a scenario.

Originally Posted by Mr K (Post 36211171)

<snip> then come out with a statement saying they are pursuing more effective ways to interface with customers. It will probably involve bots/ oversea call centres.