Re: Can't sign into VM !
 

hi itshim, I guess you have probably tried but, when I couldn't get in online I did manage to use my login details to use the mobile app. I use an android phone and although it's not as simple as the My VM online site it does allow you to change your package and bb speed etc you just have to forget any logical places to find things and head first to the "help" option.

Re: Can't sign into VM !
 

Yep tried android and windows 11 , long "talk" via Facebook, last nite told it is still an active ticket . Don't think they have a clue . Managed to get a copy of last bill sent to a different e mail. Whatever I use I cant register my account, nothing is ever sent/reach my new email address, as asked for by them , and yes it was working upto about 3 weeks ago.

Re: Can't sign into VM !
 

For most of July I found getting help for the login failure was soooooo frustrating, even though I had set up the APP using the same details that should work on line, they kept insisting it was a password issue and despite my never getting past the email being accepted, they gave me 3 different passwords to try all needing my husbands permission.

The faults team eventually bailed out saying that it was a VM issue and as I had now set up the App and they couldn't help as it was a most possibly a "security problem, that would probably be sorted sometime in the future" * With no help/update from VM, and the App being a pain in the butt to use, I kept trying to get access on line and eventually got in a couple of weeks ago but even that was hit and miss for a couple of weeks.

Forgive this following kind of irrelevant information....... Because of the added level of difficulty dealing with the Faults Team on line in July, especially due to the account being in my husbands name, I won't go into the stress that caused, and now being at the end of the current contract I had decided to try to change the account into my name. So I phoned this monday, and despite his cancer and severe deafness, apparently he has to go into a care home or die before I could take over the account.

Relevant Bit The lady I spoke to spent ages sorting out a way to hopefully avoid the problems I had having to involve John and even dug through all the notes available. With the date the problem started she reckoned my problem could have been when VM decided to combine the My VM and VMO2 login process/pages which caused problems for many other customers but that the issue wasn't caught early on in the process. She also said my Fault* was still not showing up as cleared until recently. She also wondered if it the original problem could have been something linked to VM sorting out a data protection issue which could have been why the community Faults Team were pressing to actually have a 1st line agent speak to my husband in person and have him pass an extra identity test in order for them to deal with "a third party".

Re: Can't sign into VM !
 

That is exactly what I think the problem is struggling to get anyone to take control of it.

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Re: Can't sign into VM !
 

All sorted , when finally get someone that knows what to do .All fixed in 5 minutes

Re: Can't sign into VM !
 

Sadly I found that to often be the case with VM.
There are people who actually know how to fix issues, its getting to them thats the problem.