Re: Mass pixelation
 

The pixelation issue has got worse just lately. Quite bad at the mo on ITV 7.30pm onwards.

Re: Mass pixelation
 

Channel 4 is bad to

Re: Mass pixelation
 

My channels are pixelating and it’s been nearly 24 hrs since our internet stopped working. B42 area.

Re: Mass pixelation
 

Same for me----worst than the England cricket i've been watching.

There seems to be a general problem but no comments from Virgin.

Re: Mass pixelation
 

E mail now coming through but TV just as bad on every channel I try.

Re: Mass pixelation
 

Has anyone reported it

Re: Mass pixelation
 

Its being looked into; job number F010763089 but time scale of 26/06/2023 4.10pm

Re: Mass pixelation
 

Not only getting pixelation on various TV channels, but my phone is out of service, too (Area 30 - supposed to be fixed today).

I wonder if the lightning storms have anything to do with it.

Re: Mass pixelation
 

Everyone banging on about emails I still don’t have internet B42 area. Wan light is blue and blinking slowly.

Re: Mass pixelation
 

Posting in a thread about TV pixellation or the email issue isn't going to help you get it resolved. I'm not aware of a big broadband outage in Birmingham, but you could be affected by something very localised, or maybe it's just a fault at your home. I suggest you contact VM about it.

Re: Mass pixelation
 

Both the TV pixelation & email issues have F numbers on the service status page so they are being investigated

TV pixelation - F010763089; estimated fix... 26th June, 4.10pm
Email issue - F010762348; estimated fix...today, 4.00pm

Re: Mass pixelation
 

Thanks for info Spiderplant. I would love to talk to someone but we are in the perfect storm. I’ll try.

Re: Mass pixelation
 

Hope I'm not tempting fate but the picture has been perfect all day in area 21.

Re: Mass pixelation
 

Yeah all good so far in the suffolk area too.

Re: Mass pixelation
 

I've been having this problem for weeks now, especially on the BBC news channels.