Cable Forum - 500M HUB 5 High latency since install

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 500M : HUB 5 High latency since install (https://www.cableforum.uk/board/showthread.php?t=33711459)

GW1988

11-11-2022 11:07

Re: HUB 5 High latency since install

Quote:

Originally Posted by SnoopZ (Post 36139784)

You need a engineer out to fix this, if you don't report the fault it may not get fixed for you

I have, I shown the engineer when he came to look at the HUB5. he said its being reported to Networks or something like that.

---------- Post added at 10:07 ---------- Previous post was at 10:06 ----------

Quote:

Originally Posted by Sephiroth (Post 36139785)

It may be worth checking with a neighbour as to whether or not they have only one upstream channel. If everyone in your locality only has one upstream channel, then latency lag is guaranteed due to contention. This sort of thing (as in common) is usually down to misconfiguration at the VM end.

Hmm, bit tricky. They are older and wont have a clue. Do all VM speeds have 4 upstream channels?

SnoopZ

11-11-2022 13:11

Re: HUB 5 High latency since install

I believe all VM have atleast 4, sometimes 5 and 6.

GW1988

11-11-2022 16:18

Re: HUB 5 High latency since install

Quote:

Originally Posted by SnoopZ (Post 36139798)

I believe all VM have atleast 4, sometimes 5 and 6.

Thanks for this information. I appreciate all your help. I'll update the thread when I get more feedback from VM.

SnoopZ

11-11-2022 17:52

Re: HUB 5 High latency since install

Quote:

Originally Posted by GW1988 (Post 36139814)

Thanks for this information. I appreciate all your help. I'll update the thread when I get more feedback from VM.

If you login to the My Virginmedia app and click on 'Status' it may tell you if there is an issue in your area.

GW1988

11-11-2022 21:57

Re: HUB 5 High latency since install

Quote:

Originally Posted by SnoopZ (Post 36139819)

If you login to the My Virginmedia app and click on 'Status' it may tell you if there is an issue in your area.

No known issues. Another engineer coming out Wednesday....

GW1988

16-11-2022 18:27

Re: HUB 5 High latency since install

Just to update the thread, another VM technician came out today. He checked and could only see one upstream on his phone. Took my Hub3 to the cabinet across the road and confirmed that at the cab there was only one upstream too. He said "Networks" would come out tomorrow and fix.

Do you think this is why the HUB5 was acting up, especially as it wasn't reporting the upload channels at all?

Sephiroth

16-11-2022 20:18

Re: HUB 5 High latency since install

Quote:

Originally Posted by GW1988 (Post 36140150)

Yes - the technician did an even better thing than asking the neighbours! The entire locality was/is suffering the same upstream impairment.

The upstream is modulated at 64QAM because the frequency range is prone to noise ingress. So, for the last 8 or so years, everyone had 4 bonded channels to give everyone a chance to get something out of the upstream.

Now VM is introducing a later version of the transmission protocol. The 4 upstream channels use the DOCSIS 3.0 protocol and they're expanding that to 5 channels. The later version is DOCSIS 3.1 which, although operating in the same frequency range, is 'clever' enough to be more noise tolerant than DOCSIS 3.0. DOCSIS 3.1 is the precursor to higher upstream speeds, like 100 or 200 meg.

HTH.

SnoopZ

17-11-2022 00:22

Re: HUB 5 High latency since install

Quote:

Originally Posted by GW1988 (Post 36140150)

It's a shame you got rid of the Hub 5, not sure if you could easily get it back.

Corey N Georgie

17-11-2022 02:55

Re: HUB 5 High latency since install

Quote:

Originally Posted by SnoopZ (Post 36139819)

If you login to the My Virginmedia app and click on 'Status' it may tell you if there is an issue in your area.

To be honest I never trust this as Virgin doesn't always update it.

I've seen me having issues for a few days and this was never updated even though it was an area issue with others with the same issues.

GW1988

17-11-2022 08:23

Re: HUB 5 High latency since install

Quote:

Originally Posted by SnoopZ (Post 36140173)

It's a shame you got rid of the Hub 5, not sure if you could easily get it back.

I actually still have it.

Sephiroth

17-11-2022 08:25

Re: HUB 5 High latency since install

It may still be associated with your account. So try it.

GW1988

17-11-2022 10:22

Re: HUB 5 High latency since install

Quote:

Originally Posted by Sephiroth (Post 36140187)

It may still be associated with your account. So try it.

I don't think it is. The technician had on his phone a list of devices associated with my account and the Hub3 was showing, not the 5. Will wait to see if the above issue gets fixed then do the swap over.

Will update the thread when it happens.

spiderplant

17-11-2022 12:54

Re: HUB 5 High latency since install

It'll be on your account, but not have any services assigned. If you want to start using it you'll need to get VM to move the services from the other hub

GW1988

17-11-2022 16:27

Re: HUB 5 High latency since install

Yeah I'll wait till the issue is fixed and then transfer over.

GW1988

20-11-2022 15:05

Re: HUB 5 High latency since install

Still not fixed. Do VM have a timescale that they have to fix issues like this in?

Am I also in contention for compensation seeing as I'm not getting full upload?

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