Cable Forum - General Potential new customer questions

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- - General : Potential new customer questions (https://www.cableforum.uk/board/showthread.php?t=33711331)

Mad Max

16-09-2022 20:17

Re: Potential new customer questions

Quote:

Originally Posted by pip08456 (Post 36134338)

It just slides on now and has for the past 10 yrs. It is tight though, I've never had a problem with it.

Thanks.

BenMcr

16-09-2022 21:49

Re: Potential new customer questions

If you swap Hubs you won't get a new cable so it'll still be the screw cable you have now.

The push to fit cables for Hubs come from the self install packs.

The V6 / 360 boxes do have a different cable connection which is the same design as we use in the UK for terrestrial aerials.

muppetman11

17-09-2022 15:17

Re: Potential new customer questions

Bit worried by self install , what if there’s a cable fault we haven’t used Virgin in a long long time.

spiderplant

17-09-2022 16:26

Re: Potential new customer questions

Quote:

Originally Posted by muppetman11 (Post 36134414)

Bit worried by self install , what if there’s a cable fault we haven’t used Virgin in a long long time.

They'll come out and fix it.

Mad Max

17-09-2022 20:38

Re: Potential new customer questions

My new Hub 5 arrives on Thursday next week, do I have to install it on the day it arrives?

spiderplant

17-09-2022 20:50

Re: Potential new customer questions

Quote:

Originally Posted by Mad Max (Post 36134427)

My new Hub 5 arrives on Thursday next week, do I have to install it on the day it arrives?

No, but don't leave it more than a few days. You may have to call to get it reactivated if you leave it too long.

muppetman11

17-09-2022 21:05

Re: Potential new customer questions

Quote:

Originally Posted by spiderplant (Post 36134418)

They'll come out and fix it.

Is that free of charge as a manned installation option was £30.

spiderplant

17-09-2022 21:38

Re: Potential new customer questions

Quote:

Originally Posted by muppetman11 (Post 36134431)

Is that free of charge as a manned installation option was £30.

Yes

Mad Max

18-09-2022 12:54

Re: Potential new customer questions

Quote:

Originally Posted by spiderplant (Post 36134430)

No, but don't leave it more than a few days. You may have to call to get it reactivated if you leave it too long.

Thanks, I'm not home next Thursday until late pm, but I'll definitely get it up and running the next day.

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