Cable Forum - How do I cancel my TV & Telephone, but keep my internet?

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- - How do I cancel my TV & Telephone, but keep my internet? (https://www.cableforum.uk/board/showthread.php?t=33711278)

pip08456

06-09-2022 20:11

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by Itshim (Post 36133439)

https://community.virginmedia.com/t5...e/ba-p/4997802
this said not available to existing customers. Does cancelling count. ?

If you no longer have VM TV service I would assume so.

Paul	06-09-2022 20:33

Re: How do I cancel my TV & Telephone, but keep my internet?

It says its available to both.

Quote:

At launch, Stream is available to both new and existing customers who take a Virgin Media broadband only or broadband and home phone package

Allthough, you would have to cancel any existing TV I guess.

Quote:

Who is Stream available to?

Stream is available to customers with M50 Fibre Broadband or above and those with Broadband & Home Phone.

Stream is currently not available to customers who already have a Virgin TV service. It’s also not available for Virgin Media Essential broadband customers.

Itshim

07-09-2022 12:44

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by pip08456 (Post 36133450)

If you no longer have VM TV service I would assume so.

Somehow I think you are wrong .ie if you cancel you can not then claim new customer discounts. So why would they allow that ? Good if they did :erm:

pip08456

07-09-2022 16:08

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by Itshim (Post 36133543)

Somehow I think you are wrong .ie if you cancel you can not then claim new customer discounts. So why would they allow that ? Good if they did :erm:

If I'm wrong I don't care. I have no interest in any TV via VM in any form. Never had, never will.
For years I've been able to watch what I want to watch, that's why I don't even need freeview and haven't needed to pay for a TV license.

Itshim

07-09-2022 18:40

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by pip08456 (Post 36133600)

I don't care either but still waiting to see old boy comment , if they won't let TV viewers change ,looks like they are concerned that streaming is the way to go :shocked:

Paul	07-09-2022 18:43

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by Itshim (Post 36133634)

I don't care either but still waiting to see old boy comment , if they won't let TV viewers change ,looks like they are concerned that streaming is the way to go :shocked:

Where does it say they wont let TV viewers change ?

Its made perfectly clear its available to existing customers who dont have TV.

So if you do, cancel it and then you'll be and existing customer with no TV service.

RichardCoulter

08-09-2022 12:31

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by Paul (Post 36133636)

I agree. because it's existence is primarily as a broadband retention tool and not having to offer discojnts to incentivise this.

Virgin make little from their traditional TV service, but much more from broadband services. They are far more concerned in keeping you as a long term boadband customer than they are in the pittance that selling TV makes for them.

Itshim

08-09-2022 17:36

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by Paul (Post 36133636)

Please tell agent , just tried told in no uncertain terms had to wait 6 months :erm:

RichardCoulter

08-09-2022 20:32

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by Itshim (Post 36133738)

Please tell agent , just tried told in no uncertain terms had to wait 6 months :erm:

Might be because you are in a TV contract with 6 months left to go??

Itshim

09-09-2022 19:00

Re: How do I cancel my TV & Telephone, but keep my internet?

Quote:

Originally Posted by RichardCoulter (Post 36133782)

Might be because you are in a TV contract with 6 months left to go??

Well out of contract.

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