Originally Posted by RichardCoulter (Post 36098256)

Ofcom and the BBC consumer programme 'Rip off Britain' said today that Virgin Media are the most complained about broadband company that they receive:

Originally Posted by RichardCoulter (Post 36098256)

Ofcom and the BBC consumer programme 'Rip off Britain' said today that Virgin Media are the most complained about broadband company that they receive:

Originally Posted by 45rpm (Post 36099333)

It depends what people are complaining about.

In my experience and c/o workmates, friends etc.

1. The actual service is outstanding. In other words, the hardware, software is considered robust, reliable and user friendly.
2. The service is regarded as good VFM
3. The customer service is the worst ever. Not just comparing to other telecoms but against energy companies, retailers, etc.
4. The engineers seem to be experts in fobbing people off and genius in "completing" jobs in record times.

I agree my list is anecdotal; however reading this forum and elsewhere I think it correct. What do other people think????

---------- Post added at 15:08 ---------- Previous post was at 14:46 ----------

:confused:

Hello Richard
I have been viewing this board for some time (my old email and login were lost; so I re-joined last year). I notice this is the third decade of your contributions. It seems you have never said anything positive about Virgin; yet (I assume) you are still a customer.

Just curious as to why ????????:confused::confused::confused:

Originally Posted by 45rpm (Post 36099333)

Just curious as to why ????????:confused::confused::confused: