Cable Forum - Virgin Media merger with O2 approved by competition regulator

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- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - Virgin Media merger with O2 approved by competition regulator (https://www.cableforum.uk/board/showthread.php?t=33709962)

Paul	02-05-2021 23:15

Re: Virgin Media merger with O2 approved by competition regulator

Quote:

Originally Posted by Itshim (Post 36077678)

Have vodaphone at the moment and it is rubbish . :dunce:

I moved to sky in readiness.
They carry over my unused data for 3 years as well, as opposed to Virgin who do it for 1 month.

Skie	03-05-2021 00:48

Re: Virgin Media merger with O2 approved by competition regulator

Quote:

Originally Posted by RichardCoulter (Post 36078628)

What's O2 customer service like (never used them) and do they use UK based call centres?

If it 's any good, hopefully they will improve the current abysmal CS efforts of VM.

I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.

1andrew1

03-05-2021 09:32

Re: Virgin Media merger with O2 approved by competition regulator

Quote:

Originally Posted by Skie (Post 36078633)

It's a merger and no reason that VM will dominate decisions like this one. Indeed, the Chief Commercial Officer for Mobile in the merged company will come from O2. https://www.broadbandtvnews.com/2021...nts-confirmed/

And when BT acquired EE, it subsequently committed to onshoring call centres which it has achieved.

pip08456

20-05-2021 09:43

Re: Virgin Media merger with O2 approved by competition regulator

The merger was finally approved today.

https://www.ispreview.co.uk/index.ph...-to-merge.html

1andrew1

01-06-2021 10:44

Re: Virgin Media merger with O2 approved by competition regulator

Now launched today

https://www.o2.co.uk/virgin-media-o2

Quote:

The firm said it will deliver gigabit broadband speeds across its network by the end of the year and deploy fibre to millions of additional homes.

While there are no changes to existing services, Virgin Media O2 is preparing to offer converged broadband, entertainment and mobile services in one place later this year.

[I thought VM did the latter anyway? :confused:]

https://www.cityam.com/virgin-media-...r-31bn-merger/

All times are GMT +1. The time now is 11:45.

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