Re: Check my levels please
 

they do have an allotted time because they obviously have to make another visits during the day however they are allowed ample time to investigate and repair your fault which includes a cup of tea/coffee and a chin wag.

As I mentioned before, his time also includes a trip to your street cab and checking the power levels at the tap point (which are very good). Show him the rs levels and tell him you can reset them now and they'll be in their hundreds again by the end of the day. It shouldn't be like that on every single channel and there can only be a a few reasons and explanations as to what is causing it. It is all about providing him with the information and data he needs to troubleshoot and make a definitive diagnosis.

Re: Check my levels please
 

From experience though when the problem is caused by another customer allowing a signal back onto the cable. Tracking down a wayword customer is a time consuming business!

Re: Check my levels please
 

Technician has been and gone , checked my line with his device , showed 5 graphs most of them amber or red in colour.

checked the cable coming into the house on both side of the wall , no problem

Made a call to networks who checked the cab and found no noise coming from the cab

he checked the CAB and confirmed a dodgy connection which he's fixed..

he confirmed Post RS should remain at 0 , said there was nothing more he could do , but said Virgin are delivering me a new router today , said to activate and try that and see how it goes

I think if the problem is still there is to open a complaint on the virgin media website

Re: Check my levels please
 

New router installed and activated - will post stats in the morning

Re: Check my levels please
 

and........................

Re: Check my levels please
 

Sorry , been busy recently,

They sent out a team manager/Leader who checked my connections and couldn't find anything wrong with it , he made a comment that post-rs colum tells you how many errors have been corrected , but did notice the cabinet needed rebalancing and he would ask networks to do it , a few hours later a noticed a VM network technician at my local cabinet who rebalanced it and i spoke to him and was very helpful confirmed that Post-RS Errors should be 0 or as close as they can get it

The stats are taken with 5 days of up time , We had a call a few days ago from a manager who we are phoning back

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 234750000 1.7 38 256 qam 13
2 138750000 4.3 40 256 qam 1
3 146750000 3.7 40 256 qam 2
4 154750000 3.7 38 256 qam 3
5 162750000 3.5 40 256 qam 4
6 170750000 3.5 40 256 qam 5
7 178750000 3.5 38 256 qam 6
8 186750000 3.4 38 256 qam 7
9 194750000 3.2 40 256 qam 8
10 202750000 2.9 38 256 qam 9
11 210750000 2.5 38 256 qam 10
12 218750000 2.2 40 256 qam 11
13 226750000 2.2 38 256 qam 12
14 242750000 1.4 38 256 qam 14
15 250750000 1.5 40 256 qam 15
16 258750000 1.4 38 256 qam 16
17 266750000 1.7 38 256 qam 17
18 274750000 1.9 38 256 qam 18
19 282750000 2 40 256 qam 19
20 290750000 2.2 40 256 qam 20
21 298750000 2.5 38 256 qam 21
22 306750000 2.7 40 256 qam 22
23 314750000 2.7 40 256 qam 23
24 322750000 2.7 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 515578 53183
2 Locked 40.3 463558 26970
3 Locked 40.3 530166 29744
4 Locked 38.9 509974 29716
5 Locked 40.3 491148 31791
6 Locked 40.3 527966 34670
7 Locked 38.9 592315 43373
8 Locked 38.9 582593 49408
9 Locked 40.3 538286 51068
10 Locked 38.9 532489 53279
11 Locked 38.9 529318 56295
12 Locked 40.3 478354 59516
13 Locked 38.9 558286 57434
14 Locked 38.9 441614 22675
15 Locked 40.3 323311 8218
16 Locked 38.9 286713 6648
17 Locked 38.6 281019 6535
18 Locked 38.9 315925 7509
19 Locked 40.3 302026 6572
20 Locked 40.3 276470 5945
21 Locked 38.9 369428 8786
22 Locked 40.3 355267 12208
23 Locked 40.3 376200 19936
24 Locked 40.3 439740 33460

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 32600000 40 5120 64 qam 5
2 39400000 40 5120 64 qam 4
3 46200000 41.5 5120 64 qam 3
4 53700000 41.5 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 18 0
3 ATDMA 0 0 1 0
4 ATDMA 0 0 3 0

Still terrible? , does anyone on these forums work for virgin media?

Re: Check my levels please
 

Wrong, the post rs-errors column are the number or errors which remain after the shub has attempted to correct the errors. If for example you have 10 pre-errors and 3 post-errors, it means 7 were fixed and 3 remain. When this happens the post-errors are basically dead data and need to be re-transmitted again which means your data transfer takes longer because things are having to be sent twice. Mine are 0 across the board and a) you shouldn't have them across every single channel and b) not in the tens of thousands. You have also got T3 timeouts on every upstream channel.


When you ring them back tell them and ask them what they are going to do to fix it. If they give you some bullshit answer of "we have checked everything and are confused as you are" tell them they can start replacing everything starting with the cheapest thing first and working their way up until they find out what is causing it.

There are 5 people that I know of but I think only one of them will be able to help. I'll send him a pm and see what he thinks.

Re: Check my levels please
 

Thank you :) , at my request the last technician left me some replacement cable for inside the house , is it worth swapping the cable over and seeing if this makes a difference ?

It's got the connectors on it at both ends - Ready to go

Re: Check my levels please
 

Put the cable in a drawer or cupboard and say nothing ablout it. It is not the issue. The engineer should sort out your problem when he comes.

Re: Check my levels please
 

Good Point - Thanks will do !

Re: Check my levels please
 

that is the kind of thing i was talking about when I said they should start swapping stuff out; the operative word being "they" and not you.


The VM guy I pm'd sends his apologies. He has reviewed all the info and can't do any more for you above what the techs have already done.

Re: Check my levels please
 

Re: Check my levels please
 

Have you tried posting on the VM Forums - https://community.virginmedia.com/t5/Speed/bd-p/Speed

Admittedly if a VM staffer on here has taken a look, that might be overlapping a little, but you never know.

Re: Check my levels please
 

Re: Check my levels please
 

It was the ability to pass things up the chain, that I was getting at.

No arguments with your point about the expertise on here, although it's not impossible to find that on the VM boards.