Re: New WiFi Router and Cat8 cable
 

First thing I have discovered is I'm not getting my normal speed when in Modem mode.

Think it's time for a CS call

Re: New WiFi Router and Cat8 cable
 

There's no reason why modem mode should reduce your speeds.

Re: New WiFi Router and Cat8 cable
 

He's a troll and this whole thread is a wind up.

Re: New WiFi Router and Cat8 cable
 

OMG I can't believe it :Yikes: To satisfy my curiosity I bought some Cat 8 so I could do my own test and see if there was any difference. I did before with cat 5e and after with cat 8. Everyone needs to get cat 8 for symmetrical 40gbits rfn. The upload is a bit off though and if it doesn't improve I am ringing customer services.

https://www.cableforum.uk/images/local/2020/07/2.png

https://www.cableforum.uk/images/local/2020/07/3.jpg

Re: New WiFi Router and Cat8 cable
 

After speaking to the family about the BB before the install of the new router it was slow before.

So it looks like ive had slow BB for some time. ��

Re: New WiFi Router and Cat8 cable
 

Another ominous response. Are we supposed to guess what speeds you get in router mode and modem mode or we just staying with the ambiguous "slow"?

Re: New WiFi Router and Cat8 cable
 

I should be getting 5oomb I haven't got above 300mb in any configuration. 🤦*♂️

Re: New WiFi Router and Cat8 cable
 

What speed do you get if you connect directly via Cat6 to the Hub?

Re: New WiFi Router and Cat8 cable
 

Have you looked at the router config and checked to make sure you have been provisioned for 500mbits when you upgraded to the oomph bundle?


Your upstream will be the same as mine however your downstream will be a lot higher. I think it is provisioned at something like 575mbits so you should see 575000000.


and have you been doing the tests wired on a pc or wireless on a phone or old laptop?

Re: New WiFi Router and Cat8 cable
 

The same, today when Tec support bead out we got 47mb to 140 something, but not 500 and not the guaranteed 258mb

Re: New WiFi Router and Cat8 cable
 

This is what I got...and thanks for you support 😉

Re: New WiFi Router and Cat8 cable
 

thanks for the screen shot, can you do the same for the upstream and downstream tabs so we can have a look at your power levels. Can you also setup a TBB graph which monitors your connection. It will show us whether you have just got a slow connection due to something like congestion or if packet loss is causing it. The graph will look like this:



It is easy to setup, click this link. All of this information is helpful and will assist the tech in diagnosing the fault if they are uncertain as to the cause.

Re: New WiFi Router and Cat8 cable
 

Ok I've carated an account and set up and setup a monitor, hope this helps.

Sorry to ask but how long would you leave it?

Re: New WiFi Router and Cat8 cable
 

The graph populates in real time and needs 24 hours for a full cycle. If you go back and check it now you'll see you have got about 2 hours worth on the right hand side. You can post it tomorrow evening once you have had a full day and we'll be able to immediately see if there is an issue. We still need the power levels and snr from your downstream and upstream tab, they look like this:




I am just here to get the ball rolling. There are more tech savvy peeps on here than me and there are also VM techs that are members of the forum. The sooner you get the info posted the better and then they can chip in and offer advice.

Re: New WiFi Router and Cat8 cable
 

I don't know but this doesn't look good

https://www.cableforum.uk/images/local/2020/07/4.png