Re: Ultimate Oomph Answer Sought
 

Yes just checked area 31 here but I bet that covers more than Cambridge area.

Re: Ultimate Oomph Answer Sought
 

I go through the same pantomime every year too

Re: Ultimate Oomph Answer Sought
 

I'm in Area 31 too in Oxford

Re: Ultimate Oomph Answer Sought
 

This whole thing is getting curiouser and curiouser.

I gave it one last try to upgrade to the Ultimate Oomph bundle. Much to my surprise (and after the pre-recorded preamble that goes with any 150 call), I got through almost immediately to Customer Services. It was an Indian call-centre but the agent was polite and helpful if a little hard to understand. She checked and I could upgrade to Ultimate Oomph, keep my existing SIM number, confirmed my details and everything seemed done and dusted.

When I have changed my package in the past I usually received an email a day or two later to confirm everything but after a week I had heard no more so I contacted Customer Services again. The Indian call-centre once more but the agent was equally polite and helpful and confirmed that I had indeed upgraded to the Ultimate Oomph bundle with my previous call. I have since checked my Virgin Media account online and it lists my package as having my old package -the one I thought I had upgraded from. My first call was nine days ago and the second, confirmation call, two days ago.

My question: even allowing for the current Covid-19 situation should I have heard more by now?

Re: Ultimate Oomph Answer Sought
 

I would think YES, only once over the years I didn't get an email after a change in contact, but that time the change didn't happen. I would call again, I find the morning around 10 to 10.30 best time

Re: Ultimate Oomph Answer Sought
 

What does your MyVirginMedia say about the contract?

Re: Ultimate Oomph Answer Sought
 

The strangeness continues. When I click on the 'contract' link within My Virgin Media I am taken to a blank page. There is a selection of dates in a drop-down box listing dates of my previous contracts but when selected they, too, are blank. Clicking on the link to 'upgrades' takes me back to the 'Oops, something went wrong' message that prompted my phone calls to Customer Services in the first place. I remain confused.

Re: Ultimate Oomph Answer Sought
 

That contracts page is blank for me too. Was working last week though.

Re: Ultimate Oomph Answer Sought
 

I have simply given up with trying to upgrade via the website. None of it works!

Fortunately, and unlike many posters on here, I have always had decent experiences with the call centre staff.

Re: Ultimate Oomph Answer Sought
 

So it's not just me. I even tried to access the site with different browsers (I normally use Firefox) but with the same result.

Re: Ultimate Oomph Answer Sought
 

That is the only message I have got for more years than care to remember

Re: Ultimate Oomph Answer Sought
 

Considsring VM is a technology company, they embarrass themselves with a poorly performing/managed website. This and their email system should be second to none, but sadly, they have a way to go.

Re: Ultimate Oomph Answer Sought
 

Is absolute bollox!

Re: Ultimate Oomph Answer Sought
 

My understanding is i used to get that message because i was on a very old contract, as soon as i got a digital contract or whatever it is called that fixed it.

Re: Ultimate Oomph Answer Sought
 

I would be astonished if anyone is following this thread with bated breath but it seems my problems with upgrading to the Ultimate Oomph bundle could be coming to an end.

After numerous attempts to upgrade, I finally got through to someone yesterday (with a Scottish accent this time) who could find no record of my previous attempts and started the whole upgrade sequence for me again from scratch. Then, this morning, I got the confirmation email I had been expecting all along. I checked my account online and, sure enough, the upgrade was listed there too. Activation this Saturday.

My persistence finally paid off but, current conditions aside, surely it shouldn't take several failed attempts online and three lengthy phone calls to do something as simple as changing my package.