Re: Virgin to create 500 call centre jobs
 

BT have worse scores on Trustpilot.

Re: Virgin to create 500 call centre jobs
 

No they don't. Sky & BT have 1.5 stars VM have 1.

Re: Virgin to create 500 call centre jobs
 

You say "potato", I say "potatto"... ;)

Scores for "Bad"
Sky - 81%
Virgin Media - 85%
BT - 90%

Scores for "Bad" & "Poor" combined
Sky - 86%
Virgin Media - 91%
BT - 93%

Scores....Exc....Great....Avg....Poor....Bad
BT...........4........1.........1........3.......9 0
VM..........3........2.........4........6.......85

Re: Virgin to create 500 call centre jobs
 

I don't say either, Trustpilot does. Their star rating puts BT ahead of VM. Don't complain to me if you don't like their system of scoring.

Re: Virgin to create 500 call centre jobs
 

No complaint here - just clarifying a comment.

This explains how the scoring system works.

https://support.trustpilot.com/hc/en...re-calculated-

Re: Virgin to create 500 call centre jobs
 

Star ratings are only one part of Trust Pilot.

Re: Virgin to create 500 call centre jobs
 

They may well be but I would say they are the main part people take notice of.

I have no grudge with VM, I've been back with them about a year and was with them a few years ago. I've never had a problem with them and in fact have always been quite happy. It was pure cost that I left them for last time. And the shittyhub at the time.

Re: Virgin to create 500 call centre jobs
 

well I was promise a £ 50.00 credit on my account to cover delivery & activation of my tv V6 box & new Hub 3 I self installed it ( I never received the credit ) & now massive pixilation on my TV so having to reboot the box every 2/3 days so I am furious that I cannot sort these problems out !

Re: Virgin to create 500 call centre jobs
 

Have you looked at your My Virgin Media to see if a credit has been applied there?.

If not then keep on to them until the credit has been applied.

Re: Virgin to create 500 call centre jobs
 

Pixellation is usually caused by a poor signal into the TV box. Make sure all the cable connectors are done up properly.

Re: Virgin to create 500 call centre jobs
 

I would never trust anything on trustpilot. They've had massive amounts of evidence given to them about bought/paid/bot reviews and ignored it. Hell, if you try to report fake reviews via their own website they threaten to ban you.

Scummier than ****.