Cable Forum - 350M Trouble with internet

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- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - 350M : Trouble with internet (https://www.cableforum.uk/board/showthread.php?t=33708863)

alanbjames

25-03-2020 13:43

Re: Trouble with internet

Quote:

Originally Posted by Hugh (Post 36028918)

When you say "couldn’t", is the log in page appearing?

Have you tried rebooting the hub?

Hugh no i put in the address, the page hangs as if its trying to reach the address and then it says cant find address.

Sephiroth

25-03-2020 13:46

Re: Trouble with internet

Are you 100% sure that you are now in modem mode? In other words, would 192.168.0.1 give you any joy?

Btw, on the Hub 4, both 192.168.0.1 and 192.168.100.1 work in modem mode.

Regarding the public IP address issue, it looks like somewhere in the background VM changed your IP address to 213.x.x.x (which is a range used by VM Business) and then back to 82.x.x.x

alanbjames

25-03-2020 15:41

Re: Trouble with internet

i'm 100% its in modem mode and has been for months unless for some odd reason its reverted back to hub mode by itself.

192.168.0.1 doesn't give me any joy.

pip08456

25-03-2020 15:57

Re: Trouble with internet

Quote:

Originally Posted by alanbjames (Post 36028964)

i'm 100% its in modem mode and has been for months unless for some odd reason its reverted back to hub mode by itself.

192.168.0.1 doesn't give me any joy.

Turn off the router, factory reset the hub (pinhole), put back into modem mode. When the modem has made connection turn the router back on.

alanbjames

25-03-2020 17:50

Re: Trouble with internet

Ive done this, im now able to view info and so on brilliant.

Any idea why it should have suddenly have started throwing out problems?

heero_yuy

25-03-2020 18:01

Re: Trouble with internet

Usually means there was an unexpected sequence of events in the hub that had not been anticipated by the programmers and the code "fell" down a hole.

It's the reason why a hard or soft reset is often the cure.

I've even had this with the smart TV and a full factory reset was the only answer. Pain as I then had to reset up all the things I wanted it to do, like outputting the subwoofer channel through the headphone jack.

General Maximus

26-03-2020 18:38

Re: Trouble with internet

Quote:

Originally Posted by alanbjames (Post 36028915)

192.168.100.1

that ip address is for the shub in modem mode. In router mode I think it is 192.168.0.1. The local address you got is absolutely fine and within the dhcp pool so the fact that you got it and were able to establish the vpn connection shows everything is working on the wan side. You just need to try and access the shub's gui.

nomadking

26-03-2020 18:41

Re: Trouble with internet

Quote:

Originally Posted by pip08456 (Post 36028917)

I'd look at your posts again, you have never once mentioned another router.

You didn't even reply to this.

Did you turn off the router when you turned off the hub?

After the shub has finished resetting itself. I use 192.168.0.1 to access the shub settings etc.

Isn't the light different(red?) in modem mode?

Kushan

26-03-2020 19:23

Re: Trouble with internet

Quote:

Originally Posted by General Maximus (Post 36029138)

I'm pretty sure 192.168.100.1 works in both router and hub mode.

pip08456

26-03-2020 19:30

Re: Trouble with internet

Quote:

Originally Posted by Kushan (Post 36029154)

I'm pretty sure 192.168.100.1 works in both router and hub mode.

It should do.

Sephiroth

26-03-2020 21:53

Re: Trouble with internet

... as well as 192.168.0.1 in modem mode on the Hub 4 (but not the Hub 3).

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