Cable Forum - Superhub Should I be concerned

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Superhub : Should I be concerned (https://www.cableforum.uk/board/showthread.php?t=33708508)

SnoopZ

15-12-2019 18:13

Re: Should I be concerned

Quote:

Originally Posted by Brunel (Post 36020388)

Thanks, I have posted the problem on the Virgin help forum. When they eventually reply I will convey your information to them.

I'm sure the usual suspects on CF that know more than me will confirm they're right at the bottom of where they need to be.

spiderplant

15-12-2019 19:40

Re: Should I be concerned

Quote:

Originally Posted by SnoopZ (Post 36020379)

32-33 is on the low side i think.

It is unusually low, but shouldn't be a problem.

But a wide-band attenuator certainly wouldn't hurt. It'll drop the downstream power and raise the upstream.

Brunel

16-12-2019 11:11

Re: Should I be concerned

V.M. Have stated that there is an area issue, they have arranged for a Tech. visit tomorrow 12:00-16:00

I will post back with any further info.

thanks.

pip08456

16-12-2019 11:24

Re: Should I be concerned

Quote:

Originally Posted by Brunel (Post 36020450)

V.M. Have stated that there is an area issue, they have arranged for a Tech. visit tomorrow 12:00-16:00

I will post back with any further info.

thanks.

Piontless sending a tech if its an area issue.

Brunel

16-12-2019 11:35

Re: Should I be concerned

Probably, all part of the system.

spiderplant

16-12-2019 12:26

Re: Should I be concerned

Quote:

Originally Posted by Brunel (Post 36020453)

Probably, all part of the system.

No, definitely not. Have they given you a ticket number for this area fault? (It will probably start 'F00')

Brunel

16-12-2019 12:41

Re: Should I be concerned

@ spiderplant: No.

Brunel

17-12-2019 19:34

Re: Should I be concerned

Needless to say, no visit by engineer. I did Rx. S.M.S. that network problem has been fixed?

Still the same symptoms.

A further response by V.M.

"Thank you for reaching out to us in our community, I am sorry the techniciain [sic] was cancel [sic] without your knowledge.

I can confirm the technician was auto cancelled as there is an SNR issue in the area , this was reported our end on 17/12/2019 at 10:21, the fix date which is estimated is 24/12/2019 at 10:25.

I am sorry for any inconvenience caused, when the tech was originally booked we weren't aware of the SNR issue, this will be the cause of your issue.

All times are GMT +1. The time now is 14:42.

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