Re: What could be causing the constant SH3 reboots?
 

They are all maxing out. I hope the technician understands what’s happening.

Re: What could be causing the constant SH3 reboots?
 

I'll make him understand :erm:

Thanks for your help!

Re: What could be causing the constant SH3 reboots?
 

There isnt anything he can do to fix it, it is an area issue which needs fixing by networks and he needs to escalate it.

Re: What could be causing the constant SH3 reboots?
 

The one thing he can try is a different tap point at the cabinet. He can also check the external Omnibox for loose connection or rust. He says neighbours haven't got issues.

Re: What could be causing the constant SH3 reboots?
 

Ah OK. The brown box outside looks fine at the moment, and hopefully a tap change will be enough, especially since the neighbours are not having the same issue. But i'll keep that in mind

Re: What could be causing the constant SH3 reboots?
 

Not necessarily. High upstream can be caused by 1001 different things. When I was a service tech, the network I worked on was predominantly below ground. The biggest issue of high upstream was a corroded F connector in the pit. Then you get stuff like drop cable damaged years before, the splice pack isn’t quite sealed properly, so the F within is corroded. Of course it could be a network issue. But of the jobs I went to for high upstream, 90% were drop cable or anything connected to it towards the house. The other 10% were network issues.

Re: What could be causing the constant SH3 reboots?
 

https://www.cableforum.uk/images/local/2019/04/3.png

New engineer went straight for the cabinet after seeing what was up with the upstream, resolved it very swiftly by moving to the second tap (was on the bottom previously). Will leave the final verdict for later tonight once I've let it refresh and done some uploading but all good so far

Re: What could be causing the constant SH3 reboots?
 

No it's not good. If you are only using one upstream channel there is still a problem and he should have checked it before he left. You should be using four upstream channels and they should running qam 64. The fact that the one channel you are connected to is qam 16 also shows there is a problem. Ring tech support back and tell them he hasnt fixed it and you want him back today. You might be content with it atm but i guarantee it is going to die on you later.

Re: What could be causing the constant SH3 reboots?
 

Yes he needs to be on 4 upstreams so he still has a big issue but many many people can still only get qam 16 and have no issues like myself, i am not sure why i can only get qam 16 and this is after a repull with a thicker cable, but i am not close to the cabinet and my internet works perfectly.

apb27 you really need to sort this out properly and make sure you check your levels before the engineer leaves to make sure it all looks correct as you need to phone them up again now.

Re: What could be causing the constant SH3 reboots?
 

I did mention that and he cited it was because he had tinkered around the cabinet. I had 4 upstream channels earlier but the modem resets made it revert back to 1. I'm expecting it to change later today and maybe after I've reset it myself but he's long gone now!

Re: What could be causing the constant SH3 reboots?
 

That bold part is bollocks.

It should lock onto them straight away if it hasn't then trust us you still have a big issue and nothing has been fixed apart from lowering your upstream power level.

Your engineer is useless and really should have escalated this.

Re: What could be causing the constant SH3 reboots?
 

He hasnt done anything at all. The fact that you are still on one upstream means there is a problem and it is pure coincidence that it is in spec at the moment. It is all going to go tits up later so the sooner you make the phone call the better.

Re: What could be causing the constant SH3 reboots?
 

Well damn. I'll keep an eye on it, currently stressing it out heavily throughout the day.

Re: What could be causing the constant SH3 reboots?
 

Don't waste your time, reboot the modem again if it is still only locked onto 1 upstream and if it doesn't lock onto 4 then call them up and get pissed off with them for messing you around. :)

Re: What could be causing the constant SH3 reboots?
 

https://www.cableforum.uk/images/local/2019/04/4.png

:D

Thanks for the help everyone!