Originally Posted by heero_yuy (Post 35969409)

What format did you do the SD card to?

For most non-pc devices FAT32 is the requirement.

Originally Posted by SnoopZ (Post 35969414)

Have you given apps permission to access the SD card as newer versions of android require this?

Originally Posted by SnoopZ (Post 35969430)

If the phone can't see the SD card best try another card of the correct type.

Originally Posted by heavyside (Post 35969445)

It was the very first thing I tried, SnoopZ. I had been listening to music on my ancient Galaxy Ace without problems for years. When I got the S8 I retrieved the micro SD card from the Ace and put it into the S8 naively thinking that the music would be available on the new phone. Sadly, the tracks on the original card are also invisible to the S8. Two different SD cards, the same result. As I said, I'm out of ideas.

Originally Posted by BenMcr (Post 35969451)

I've just downloaded a track from a cloud account to the SD card in my S8.

Both Amazon Music and Play Music can see the track and play it from the SD Card.

Originally Posted by SnoopZ (Post 35969455)

Exactly what is the make and model of SD card you're using and what happens when you first put the card in the phone does it ask you to do anything?

https://www.samsung.com/ph/support/m...xy-s8-s8-plus/

Originally Posted by heavyside (Post 35969457)

I wish my S8 would behave like that. It's so frustrating. Neither Play Music nor any other music player I've tried so far can see my SD card. I can see all the files on the card but for some reason the music players cannot. It's doubly frustrating because they played normally on the Galaxy Ace I upgraded from. I'm guessing it's either a bug or there's some hidden setting that is preventing this. I've contacted the Samsung UK help desk but they are taking an age to get back to me.

---------- Post added at 15:45 ---------- Previous post was at 15:42 ----------

OK, the mystery deepens. I have just taken a photo and saved it to the SD card. And there it is, visible in the gallery. Obviously everything is working as it should but, for some unknown reason, not my music tracks.

---------- Post added at 16:14 ---------- Previous post was at 15:45 ----------



It is a Sandisk 64 Gb card. The one that came from my previous Galaxy Ace was a Sandisk 32 Gb card. There is a message on the pull-down from my start-up screen that says 'SD Card. Tap here to transfer media files'. When tapped this takes me to the files on the SD card where I can find my music files. The problem is that none of the music players can see them.

In my earlier reply to BenMcr I noted that photos saved to the SD card are all present and correct. It's all a mystery to me.

Originally Posted by heero_yuy (Post 35969474)

I don't know if it's relevant but I had a problem with the media server on my PC sharing files by "genre" This attribute was not set in the files headers and the smart TV couldn't see anything. Changing this to "folders" fixed it. Maybe something similar in your media players?