Cable Forum - Virgin Media very poor customer service

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Virgin Media very poor customer service (https://www.cableforum.uk/board/showthread.php?t=33706874)

roughbeast

12-10-2018 21:18

Re: Virgin Media very poor customer service

Quote:

Originally Posted by djmagnifique (Post 35966293)

One of my V6 boxes died a couple of months ago. I was given a choice of morning, afternoon or evening appointments. I can't remember the exact times as I booked the morning appointment but I think the evening one was something like 4pm to 7pm.

I asked repeatedly for an evening appointment. None was given.

djmagnifique

12-10-2018 21:28

Re: Virgin Media very poor customer service

Quote:

Originally Posted by roughbeast (Post 35966296)

I asked repeatedly for an evening appointment. None was given.

It could possibly be that evening appointments are only available in certain areas.

SnoopZ

12-10-2018 21:39

Re: Virgin Media very poor customer service

I have only ever been given morning or afternoon but the best way is via their forum as you get to decide which, although it takes like a week to get the first reply.

roughbeast

13-10-2018 16:05

Re: Virgin Media very poor customer service

Quote:

Originally Posted by SnoopZ (Post 35966300)

I have only ever been given morning or afternoon but the best way is via their forum as you get to decide which, although it takes like a week to get the first reply.

That's fine if you can do a week or more without internet.

I used my 4G connection with android as a WiFi hot spot, to get my PC on line My data allowance was blown in a few hours normal browsing.

All times are GMT +1. The time now is 09:57.

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