Cable Forum - Superhub Internet issues.

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- - Superhub : Internet issues. (https://www.cableforum.uk/board/showthread.php?t=33706750)

Re: Internet issues.

Quote:

Originally Posted by SnoopZ (Post 35961081)

Yes it is.

Ok thanks for the help.

Also is there no way to clear the network logs on the SH3? I tried to restart it and have logged in and there is no button to clear the logs.

Re: Internet issues.

Quote:

Originally Posted by justasking92 (Post 35961091)

Ok thanks for the help.

Also is there no way to clear the network logs on the SH3? I tried to restart it and have logged in and there is no button to clear the logs.

Do a pinhole rest if it bothers you that much.

Re: Internet issues.

Quote:

Originally Posted by pip08456 (Post 35961094)

Do a pinhole rest if it bothers you that much.

Doesn't bother me really, was just used to clearing my logs when I checked them on my SH1, that way it was easier to spot newer errors.

Re: Internet issues.

Quote:

Originally Posted by justasking92 (Post 35960730)

If they offer a SH3 just going to tell them I don't want one, have held off them for a long time due to the issues they have with games

What issues?

Re: Internet issues.

Quote:

Originally Posted by Jimmy-J (Post 35961103)

What issues?

Packet loss and ping spikes

Re: Internet issues.

Quote:

Originally Posted by pip08456 (Post 35961050)

I would go with whatever @jb66 advises, after all that is his job ( I hope he still works there). I would LMAO if you reside in his area and he was the one to come out and just do what he has recommended.

This actually has happened before LOL. It was a few years back but I didn't mention who I was

Re: Internet issues.

Quote:

Originally Posted by justasking92 (Post 35961108)

Packet loss and ping spikes

Does this affect all hub 3's or does it depend on the area your in?

Re: Internet issues.

Quote:

Originally Posted by Wild Oscar (Post 35961164)

All of them ... https://community.virginmedia.com/t5...e/td-p/3271492

Bugger

Re: Internet issues.

Ok I am going to put my 6DB on when I get back I think.

Quick question for some of you, would putting the router in modem mode make any difference if I am gaming via Ethernet? The HUB3 is only a foot away from my PC so it is always connected via Ethernet.

Is there any benefit of using a 3rd party router (except better wifi) if I connect my PC to it via ethernet all the time as well?

Most of the processing will still be done on the SH3's puma chip right which is the issue?

basically, router mode SH3 vs modem mode SH3 vs 3rd party router for someone who uses Ethernet, any differences ?

Re: Internet issues.

tbh you probably wont notice any different with a proper router and would only want to make the switch if you are having noticeable problems with your shub. For me it is all about quality, performance and peace of mind and at the end of the day the shub is too much of a lightweight and ideally you want it to have to do as little as possible. Wifi aside, I like having a real router I can rely on, is fit for purpose, has the features I want to manage my network properly and can handle the load from the clients. An awful lot of traffic goes over my lan and my routers and switches handle it effortlessly. I am 100% sure that if the shub tried doing it for 1 day it would choke and lockup.

Re: Internet issues.

Quote:

Originally Posted by General Maximus (Post 35961308)

I mean I have been playing tonight and have had some issues with it, especially when I tab out and open a stream the game will dc me or I will completely lose internet for a few seconds.

I mean just look at this BQM from tonight.

https://www.thinkbroadband.com/broad...0e4-26-08-2018

Obviously a HUB3 in Router mode.

Re: Internet issues.

I wouldn’t of thought that a Hub 3 in router mode would cause the periods of packet loss that your BQM is showing. I know it’s not the greatest piece of hardware ever released but still, would expect it to cope.

I’d be more concerned that from the stats you’ve posted since the engineer visit, the SNR and power levels were/are fluctuating. On the first set of stats after the engineer visit, the lower frequencies were borderline at 34dB, then on the next set, had jumped up to 38dB along with an increase in power level. Is that still happening?

Re: Internet issues.

Quote:

Originally Posted by Jon22 (Post 35961329)

My levels are still moving around a lot as well yes. Here are my current DS levels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298750000 6.9 38 256 qam 21
2 322750000 7 38 256 qam 24
3 314750000 7.1 38 256 qam 23
4 306750000 7.4 38 256 qam 22
5 290750000 6.5 38 256 qam 20
6 282750000 6.9 38 256 qam 19
7 274750000 7 38 256 qam 18
8 266750000 7.3 38 256 qam 17
9 258750000 7 38 256 qam 16
10 250750000 7.3 38 256 qam 15
11 242750000 7.5 38 256 qam 14
12 234750000 8 38 256 qam 13
13 226750000 8 38 256 qam 12
14 218750000 8.1 38 256 qam 11
15 210750000 8.4 38 256 qam 10
16 202750000 8.5 40 256 qam 9
17 194750000 8.5 38 256 qam 8
18 186750000 8.5 38 256 qam 7
19 178750000 8.8 38 256 qam 6
20 170750000 8.6 38 256 qam 5
21 162750000 8.4 38 256 qam 4
22 154750000 8.5 38 256 qam 3
23 146750000 8.3 38 256 qam 2
24 138750000 8.1 38 256 qam 1

and my Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 34.5 5120 64 qam 2
2 25800000 34.5 5120 64 qam 4
3 32600000 34.5 5120 64 qam 3
4 46200000 36 5120 64 qam 1

Weirdly enough I have 0 timeouts across all channels.

These are some of the errors I am getting in the network log:

2018-08-25 23:49:34.00 Warning! Lost MDD Timeout
2018-08-25 23:49:47.00 critical SYNC Timing Synchronization failure - Loss of Sync
2018-08-26 00:08:37.00 Warning! RCS Partial Service
2018-08-26 00:08:38.00 critical SYNC Timing Synchronization failure - Loss of Sync
2018-08-26 00:08:38.00 Warning! RCS Partial Service;CM-MAC

Re: Internet issues.

your power levels are still within spec but if the upstream drops any more it could explain the disconnects