Cable Forum - General Breakdowns - how often is often?

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - General : Breakdowns - how often is often? (https://www.cableforum.uk/board/showthread.php?t=33706506)

OLD BOY

26-06-2018 18:18

Re: Breakdowns - how often is often?

Quote:

Originally Posted by Raider999 (Post 35951944)

I had a period of 2-3 weeks where the broadband kept dropping out - unacceptable.

Apart from that there have been 3 occasions where it has been out for a number of hours at a time.

I have been with Virgin for 17 months.

Not a great start?

I think you must have been unlucky, Raider, but every company has problems from time to time. Yours may have been one of those problems that took time to fix.

I agree that this is unacceptable if it continues.

muppetman11

26-06-2018 18:58

Re: Breakdowns - how often is often?

Quote:

Originally Posted by Raider999 (Post 35951944)

I suffered regularly with outages when I was last with Virgin Media for broadband we are in an ex Telewest area , we also suffered with high Demand meaning On Demand wasn't available at peak times when you actually wanted to sit down and watch something.

To be fair this was a while back so have no idea if this has improved of late.

spiderplant

26-06-2018 19:02

Re: Breakdowns - how often is often?

Quote:

Originally Posted by heavyside (Post 35951915)

I believe I am served from Lewisham. I live in SE London. I did mention in an earlier post on this thread that a Virgin Media engineer was working opposite my place the day before the latest loss of service. I assumed, rightly or wrongly, that the two events might be linked.

It may well be linked, but if so I would think it is a very localised issue, maybe even just to that one cabinet. The Lewisham network in general is in pretty good shape. It was widely rebuilt a few years ago.

Not that that helps you much

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