Re: wifi ok but no ethernet ?
 

Possibly but before you faff around with your amazon box reconnect everything to the shub and make sure it all works properly and then we know it is the amazon box that is causing the problem. When you reconnect stuff you dont have to power down or reboot anything, just plug the cables back in to the shub.

As far as dns goes, one of the flaws of the shub is that you cant set your dns servers so they get handed down to the clients via dhcp, you need your own proper router for that. If you are manually setting the dns server on the amazon box try 8.8.8.8 which is google dns.

Re: wifi ok but no ethernet ?
 

I'm wondering if the new router has assigned a new ip address to the amazon box and I may need to reconfigure the new ip address in the configuration settings. Could this be right? Thanks

Re: wifi ok but no ethernet ?
 

Possibly but the only way that would happen is if you overrode some type of setting from "automatic" to "manual" so you could specify the dns server. If you have to set everything else as well then the gateway will be 192.168.0.1 and the ip address can be 192.168.0.254. If the amazon box is set to receive everything via dhcp, which it will be by default, then you shouldnt have a problem. If you tell me what the name and model number is I'll see if I can find some instructions and what you should do.

Re: wifi ok but no ethernet ?
 

im struggling to get the amazons to connect , it keeps making the hub loose internet connection and im having to use wifi again to connect my pc to the internet . is there a way to resolve this ? thanks

Re: wifi ok but no ethernet ?
 

At least you now know what's causing it.

Did you change the amazon box DNS and does it still cause the problem?

Re: wifi ok but no ethernet ?
 

yes, you can give me the name and model number or at least paste a link to it because I have no idea what an "amazon box" is.

the hub isn't losing the internet connection, if it was non of the wifi connected devices would have internet access. The amazon box is causing the switch (Ethernet ports) to lock up which is preventing network connectivity for wired devices.

Re: wifi ok but no ethernet ?
 

Hence my reply as I've seen it happen before although with another provider and different hub.

Re: wifi ok but no ethernet ?
 

one of the amazons is playing now ok , using the dns settings , i think its one particular box that seems to be a problem . i will look later , as its doing my head in and need a break . thanks

---------- Post added at 12:11 ---------- Previous post was at 12:07 ----------

@ General Maximus , you are right its the Amazon fire tv box that is causing the ports to switch off and then i have to use wifi .https://www.amazon.co.uk/Amazon-Fire.../dp/B00UH2O6T2

i have 4 of these boxes , one is fine with the dns , so i dont think its the dns thats a problem , one causes ports to switch off and i havent had time for the other two yet . thanks

Re: wifi ok but no ethernet ?
 

OK go your own way I'll bow out.

Re: wifi ok but no ethernet ?
 

what dns settings? VM's dns server which gets handed down by dhcp to the device or a dns server which you have manually configured? I have had a look at the instructions and they are useless. I am non the wiser as to what options are available in the network settings.

Re: wifi ok but no ethernet ?
 

I wonder if your "amazon box" is sending PAUSE frames repeatedly on the ethernet?

That would cause all traffic through the hub's built-in switch to stop if it supports them.

Someone had a similar issue with a smart TV and documented it here: http://jeffq.com/blog/the-ethernet-pause-frame/

Re: wifi ok but no ethernet ?
 

Its a dns server that i have manually entered , that seems fine as i have had it working and its not switched the hub ports .

Re: wifi ok but no ethernet ?
 

Something is crashing the ethernet, just connect one thing at a time untill the fault comes back

Re: wifi ok but no ethernet ?
 

i think it could be an ethernet cable , i have a couple of splitter boxes for the ethernet cables and it seems to be the cable in the bedroom that wont connect any of the amazon boxes to the internet , would a dodgy cable cause the ports to stop ? as i have had all the boxes working now in different rooms and the ports havent stopped when the amazons where working . thanks

Re: wifi ok but no ethernet ?
 

there are no such thing as splitter boxes and we specifically asked you right at the start how the devices were connected to the shub and whether you was using any switches and you said no, it was a direct connection. That of course didn't make sense when you said you had 4 Amazon fire tv boxes and a pc (plus whatever else) which makes 5 devices going into 4 ports on the shub.