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-   -   General : Loyalty discounts (https://www.cableforum.uk/board/showthread.php?t=33705888)

Mythica 31-05-2019 22:42
Re: Loyalty discounts
 
Quote:
Originally Posted by daveeb (Post 35997467)
I don't agree with threatening to leave as a bargaining position if you don't actually want to leave but there's nothing wrong with ringing up when you're out of contract / after a price increase to ask for a better deal. VM really push their luck with their constant inflation busting price rises, relying on customer inertia and apathy to boost their coffers. Maybe if more people bothered to ring up and negotiate VM might start offering more realistic and stable prices. But yes I agree there should be one one set (reasonable, fixed for at least a year) price.
I'm more talking about those that say there is no loyalty because they cant get discount.

daveeb 31-05-2019 23:16
Re: Loyalty discounts
 
Quote:
Originally Posted by Mythica (Post 35997468)
I'm more talking about those that say there is no loyalty because they cant get discount.

I've never failed to get some kind of discount, perhaps some go in like a bull in a china shop. There's no such thing as loyalty on either side of the fence. They'll charge as much as they think they can get away with and i'll do my best to get the best possible deal. I've had cable services since the mid 90's and if i'd never negotiated I dread to think how much i'd be paying now.

Taf 04-06-2019 12:59
Re: Loyalty discounts
 
I've just had an email inviting me to take part in a pop-up online community to discuss some new ideas from Virgin Group Loyalty Company.

Odd that the email is from virginholidaystheholidayhub.co.uk whom I have never heard of. ???

A link to sign up is directed to https://p1.verveengine.co.uk/, and Verve runs "The Connection" online panel for VM https://www.theconnectionvirginmedia.com/

Are they thinking of rewarding loyalty?

RichardCoulter 04-06-2019 13:03
Re: Loyalty discounts
 
Quote:
Originally Posted by Taf (Post 35997893)
I've just had an email inviting me to take part in a pop-up online community to discuss some new ideas from Virgin Group Loyalty Company.

Odd that the email is from virginholidaystheholidayhub.co.uk whom I have never heard of. ???

A link to sign up is directed to https://p1.verveengine.co.uk/, and Verve runs "The Connection" online panel for VM https://www.theconnectionvirginmedia.com/

Are they thinking of rewarding loyalty?
I've never heard of them either, are you sure it isn't a scam to harvest your personal details?

Might be worth asking one of the VM employees on here if they know anything about it Taf.

pip08456 04-06-2019 13:17
Re: Loyalty discounts
 
https://www.virgin.com/news/virgin-g...alty-programme

spankysmagicpian 05-06-2019 16:33
Re: Loyalty discounts
 
I've just been on the phone to them, 20 years I have been with VM / NTL etc. Had the top package probably 90% of the time (been on VIP since it started) currently paying £129 a month and they offered me £4.67 off a month FFS. It's def time to look elsewhere I think.

Mythica 05-06-2019 16:36
Re: Loyalty discounts
 
Quote:
Originally Posted by spankysmagicpian (Post 35998067)
I've just been on the phone to them, 20 years I have been with VM / NTL etc. Had the top package probably 90% of the time (been on VIP since it started) currently paying £129 a month and they offered me £4.67 off a month FFS. It's def time to look elsewhere I think.
How much is the equivalent VIP package elsewhere?

spankysmagicpian 06-06-2019 06:27
Re: Loyalty discounts
 
They have stopped it now - top package (oomph) is £99 for new customers at the moment

Mr K 06-06-2019 07:30
Re: Loyalty discounts
 
Quote:
Originally Posted by spankysmagicpian (Post 35998067)
I've just been on the phone to them, 20 years I have been with VM / NTL etc. Had the top package probably 90% of the time (been on VIP since it started) currently paying £129 a month and they offered me £4.67 off a month FFS. It's def time to look elsewhere I think.
Thing is there no such thing as a 'loyalty' discount and asking for one is the wrong way to go. 'Customer retention disvounts' are available if they think they might lose you. Over that 20 years you've paid them over £20k, you're valuable to them, they know it and they'll fall over backwards if they think you're leaving. Customer loyalty implies you're never leaving and they can milk you for whatever.

Mythica 06-06-2019 07:54
Re: Loyalty discounts
 
Quote:
Originally Posted by spankysmagicpian (Post 35998136)
They have stopped it now - top package (oomph) is £99 for new customers at the moment
Yes but you're paying £129 for VIP and cant get a deal so might be leaving. So what are you leaving to? How much is the equivalent VIP package elsewhere that's going to make you leave.

denphone 06-06-2019 08:00
Re: Loyalty discounts
 
Quote:
Originally Posted by Mr K (Post 35998141)
Thing is there no such thing as a 'loyalty' discount and asking for one is the wrong way to go. 'Customer retention disvounts' are available if they think they might lose you. Over that 20 years you've paid them over £20k, you're valuable to them, they know it and they'll fall over backwards if they think you're leaving. Customer loyalty implies you're never leaving and they can milk you for whatever.
We never mentioned a "loyalty discount" ourselves as l explained politely on the chat facility we were leaving because we could get it cheaper elsewhere and within 2 minutes they came back with a deal that was better then the one we had during the previous 12 months.:)

FrogGuy 12-06-2019 16:56
Re: Loyalty discounts
 
I recently got 2 V6 boxes, Sky Cinema, Full House TV, 100MB broadband and talk weekend phone for £80.00 a month. Not sure how good this is?

MichaelScofield 12-06-2019 18:58
Re: Loyalty discounts
 
My discount had just run out for the VIP package, called them up said we might leave, straight away the operator said he'll check the discounts. 2 mins later he gave the ultimate oomph package for the same price as new customers at £99 for the year including the 500mbps upgrade and SIM. No haggling or nothing.

Raider999 13-06-2019 17:00
Re: Loyalty discounts
 
Quote:
Originally Posted by MichaelScofield (Post 35998853)
My discount had just run out for the VIP package, called them up said we might leave, straight away the operator said he'll check the discounts. 2 mins later he gave the ultimate oomph package for the same price as new customers at £99 for the year including the 500mbps upgrade and SIM. No haggling or nothing.
£99 for the year - that is what I call a discount😄

MichaelScofield 13-06-2019 18:18
Re: Loyalty discounts
 
Quote:
Originally Posted by MichaelScofield (Post 35998853)
My discount had just run out for the VIP package, called them up said we might leave, straight away the operator said he'll check the discounts. 2 mins later he gave the ultimate oomph package for the same price as new customers at £99 for the year including the 500mbps upgrade and SIM. No haggling or nothing.
Quote:
Originally Posted by Raider999 (Post 35999002)
£99 for the year - that is what I call a discount😄
Oops:doh::doh:
I meant 99 a month for the year


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