Re: Virginmedia.com down?
 

well that doesn't help at all. You are using a vpn/remote machine to run that trace because the half of that trace is in Germany and it only comes over to England on the 9th hop.

Re: Virginmedia.com down?
 

I just found the link by typing it in google what site did you do your test on?

Re: Virginmedia.com down?
 

Still down for me using OpenDNS

https://www.cableforum.co.uk/images/...2017/11/29.png

Tracing route to www.virginmedia.com [213.105.9.24]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router [10.82.235.6]
2 * * * Request timed out.
3 11 ms 9 ms 6 ms uddi-core-2b-xe-804-0.network.virginmedia.net [62.253.2.149]
4 * * * Request timed out.
5 34 ms 13 ms 16 ms manc-ic-2-ae0-0.network.virginmedia.net [62.254.42.118]
6 * * * Request timed out.
7 * * * Request timed out.
8 34 ms 14 ms 18 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
9 16 ms 22 ms 17 ms brhm-apm-1-in.network.virginmedia.net [62.253.174.222]
10 17 ms 17 ms 16 ms bmly-bam-1.network.virginmedia.net [194.145.148.169]
11 15 ms 22 ms 15 ms brhm-bb-1c-ae12-20.network.virginmedia.net [62.253.174.217]
12 * * * Request timed out.
13 * * * Request timed out.
14 17 ms 20 ms 19 ms know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
15 24 ms 18 ms 18 ms www.virginmedia.com [213.105.9.24]

Trace complete.

Re: Virginmedia.com down?
 

Just browsing through twitter and even potential new customers can't get on (great start for them isn't it?) they've said they are aware of an issue and are working on a fix

Begs the question if they are aware it why not put it on the status page it still only shows an issue with emails

Re: Virginmedia.com down?
 

I phoned the service status line and said problems with e-mail, fix eta 2/12/2017

Re: Virginmedia.com down?
 

Click on start, type cmd in the run bar (or whatever you call it), hit enter and a command prompt will pop up. Type:

Tracert www.virginmedia.com

And press enter


I have see this once before. Your trace is completing so the server is physically online but there is a problem with the web service. It still works fine for me but we are taking a completely dicferent path. It isnt a dns iszue because we are both resolving the same ip.

Re: Virginmedia.com down?
 

Thanks I have the following

1 40 ms 4 ms 1 ms (my IP)
2 * * * Request timed out.
3 16 ms 16 ms 14 ms midd-core-2b-xe-113-0.network.virginmedia.net [62.252.68.153]
4 * * * Request timed out.
5 24 ms 36 ms 28 ms manc-ic-2-ae0-0.network.virginmedia.net [62.254.42.118]
6 * * * Request timed out.
7 * * * Request timed out.
8 28 ms 25 ms 30 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110]
9 30 ms 30 ms 27 ms brhm-apm-1-in.network.virginmedia.net [62.253.174.222]
10 26 ms 28 ms 28 ms bmly-bam-1.network.virginmedia.net [194.145.148.169]
11 27 ms 34 ms 41 ms brhm-bb-1c-ae12-20.network.virginmedia.net [62.253.174.217]
12 * * * Request timed out.
13 * * * Request timed out.
14 26 ms 31 ms 26 ms know-dclcore-1b-port-channel1.network.virginmedia.net [62.254.85.22]
15 35 ms 30 ms 35 ms www.virginmedia.com [213.105.9.24]

Trace complete.

Re: Virginmedia.com down?
 

You have got the same problem, Manchester, Birmingham and Knowsley. Strange that mine works and goes up to Leeds.

Re: Virginmedia.com down?
 

Still down over 24 hours now...

Re: Virginmedia.com down?
 

VM have given a fix date of 2/12/ :(

Re: Virginmedia.com down?
 

Still nothing on my status page bar the email issue

Not good when potential new customers are also the same issue

Re: Virginmedia.com down?
 

Agree. I did phone the status line and the was the info they gave 2/12 mind you they did not state a year .:erm:


Expect it to be back some time between now and then.

Re: Virginmedia.com down?
 

Server pings OK, just no web service.

Re: Virginmedia.com down?
 

Virginmedia.com has returned after more than 30 hours offline

Re: Virginmedia.com down?
 

Still off-line here.