Re: What broadband will I be able to get?
 

As I don't have a Gb lan card in my laptop, I rely on wifi at 5Ghz from my Asus router to get a regular 210Mb down/21Mb upload.

Re: What broadband will I be able to get?
 

If fault was oversubscription the fault would also manifest itself over wired

Re: What broadband will I be able to get?
 

Of course it would, but the user was talking about WiFi which you said no to a refund.

Re: What broadband will I be able to get?
 

ISP's do not support WiFi so only if the problem can be replicated with a wired connection.

Re: What broadband will I be able to get?
 

No refund if wifi is the cause of the slow speeds / oversubscription. Virgin is only responsible for what comes down the coax - if it's full speed up to the hub (and thus wired) then you're not entitled to any kind of discount.

The point is that a wifi test isn't enough to prove Virgin is responsible for the slow speeds. You must do a wired test.

Re: What broadband will I be able to get?
 

That simply can't be true though. They offer a hub that can run WiFi, they offer a TV box that runs WiFi and even some customers don't have the technology to run wired speed tests and can reach full speeds of 200/300/350Mb. As the supplier they can't then just simply do nothing. I understand the limitations of WiFi but some people can't do a hard wired test. It's got to be said, I did mention oversubscription which would be VMs fault.

---------- Post added at 15:11 ---------- Previous post was at 15:09 ----------

I was simply pointing out when someone said no refund if on WiFi which isn't technically true.

Re: What broadband will I be able to get?
 

I've called them and been given a one off gesture of goodwill because they said that there is a problem of "signal to noise ratio" in my area.

They are going to look into it and it should take about a week to sort out.

Don't know what this actually means, but should it improve connectivity, speed or both? :confused:

Re: What broadband will I be able to get?
 

both

Re: What broadband will I be able to get?
 

Oversubscription on Virgin's own lines is Virgin's fault, but Oversubscription of the free-for-all public wireless spectrum is nobody's fault (or everyone's fault, take your pick).

To use an analogy, if you buy a car that claims it can go 200Mph+ but can't get over 30MPh on a clear open road, then it's a fault with the car. However if you're stuck in traffic then it's public congestion and you have no right to complain to BMW, even though they sold you a car capable of going much faster.

Re: What broadband will I be able to get?
 

I've already said I've mentioned oversubscription.

Re: What broadband will I be able to get?
 

Yes, but the bit you don't seem to be accepting is that Wifi is, by and large, out of Virgin's control.

Re: What broadband will I be able to get?
 

That doesn't mean they can't support it. If they offer their products with WiFi capabilities then they should support them to the best of their abilities.

Re: What broadband will I be able to get?
 

Which they do, they offer to change Wi-Fi channels

Re: What broadband will I be able to get?
 

They do, if you phone up with wifi issues, they'll do their best to resolve it. The problem is there's genuinely not a lot they can do if the wireless is indeed the problem.

Re: What broadband will I be able to get?
 

And that's what I said, not sure what the problem is here.