Re: I can't get emails.
 

I think you can add any email account as long as you can give its settings, not sure what it copies over other than the contents of the inbox.

You could always forward your sent emails to gmail anyway?

Re: I can't get emails.
 

Thanks.

It's the 'settings' bit I'd be worried about as I have no idea which settings I would need or how to find them.

Yes forwarding them individually might take some time so I'd leave that as a last resort.

Re: I can't get emails.
 

Is it the ntlworld settings you need?

http://community.virginmedia.com/t5/...s/td-p/3199527

Re: I can't get emails.
 

I really don't have any idea what settings I might need. :)

It's all gobbledegook to me but if it's set out clearly I can follow instructions exceptionally well. I guess I haven't tried it to see what I'm required to do and couldn't find anything on YouTube which relates to gathering ntlworld email. It seems pretty simple to get Hotmail emails into Gmail but it's the really old ntlworld stuff I'm concerned about. If necessary I'll just forward them all manually but I'd love to know if this can be done in batches or whether each mail has to be forwarded individually, in which case it could take some time...

Re: I can't get emails.
 

The link will have all the settings you need, very easy to do when you have to do it.

Re: I can't get emails.
 

In my experience it's normally experts who say that.

If there's nothing to be lost by trying then I'm up for that. What I don't want is to have my old ntlworld emails lost in the ether forever or making them inaccessible.

A little knowledge is always a very dangerous thing and when it comes to techy stuff I'm happy to admit I'm in that category. What I am always very conscious of is mucking things up, if there's no risk of that then I'm happy to try. ;)

Re: I can't get emails.
 

You panic too much, you would be doing all this from inside Gmail so if it doesn't work it just means you enter a setting wrong, it won't harm your other email accounts.

Just try it rather than talking about it. ;)

---------- Post added at 20:28 ---------- Previous post was at 19:57 ----------

Just tried importing from ntlworld.com to my gmail.

In Gmail click the cog in the right corner
Settings
Accounts and Import
Import mail and contacts
Put in the email you wish to import from
Email password

I left the pop3 settings alone, then clicked continue and you get a few choices on what you wish to do, with check boxes.

import mail
leave a copy of retrieved message on the server
archive incoming messages(skip the inbox)
add label to all imported emails(from email)

Then click start and it says it can take several hours to 2 days.

Re: I can't get emails.
 

Not panicking at all just worrying about unforseen circumstances that I can't deal with. Not meaning to quibble, but it's easy to say 'don't panic' to someone who doesn't know what they're doing. ;) The internet is full of people in huge problems because they followed advice either without questioning it or did it wrong because they misunderstood things which to some are simple but to others are far from it. This is the very reason I never touch registry settings. ;)

That being said, I'm happy to try it if I can't damage anything so will report back in due course. That's the main assurance I wanted as I can't afford to lose that old mail. If it doesn't work and I have to resort to forwarding the mail manually so be it. TVM :tu:

Re: I can't get emails.
 

This won't work because the email accounts have been deleted by VM so i can't access something that does not exist!

We have spent more time on the phone to VM and still not getting anywhere.
I can't even create new email accounts using @virginmedia.com as a last resort.

Re: I can't get emails.
 

Sorry, but I wasn't replying to your problem or suggesting it as a solution, I was just trying to clarify how to get emails from old Virgin accounts without manually forwarding them.

I appreciate you can't do that, however, if the accounts have been deleted. Hope you can find a solution to this though.

Re: I can't get emails.
 

I would suggest that if your last resort is to create new accounts then you dont make the same mistake again (using VM e-mail) - use a non ISP linked provider.

Re: I can't get emails.
 

"We are aware of an issue thats affecting our customers accessing their Virgin Media email accounts via Webmail. Customers can still access their email accounts via a mail app on a phone or tablet or with software on a computer such as Outlook

We have identified the problem and an engineer is on their way.

Fix estimate 08 September 17:45"

Re: I can't get emails.
 

Just as an FyI, gmail will only import via POP3 - which is an old technology. It won't synchronise anything like read status or anything like that (So you'll possibly get a deluge of emails at first, dating back who knows how far) and if you have folders other than "inbox", it won't pull those in either. It also won't pull in your sent items.

It looks like a complicated setup, but it's more straightforward than you might think. In gmail, go into your settings, under "account and import" there's an option to add email accounts from elsewhere. It'll first ask what your email address is - so type that in. Next it'll ask you if you want to import those emails - you do, so click next. On the next screen it asks for your username and password- that's the same username and password you log into your emails with, so your email address is the username and your password is your password.

Below that it asks for the server to use - by default it'll say pop3.ntlworld.com but this is wrong, you need to select that, click "other" and type in pop3.virginmedia.com instead. Leave the "port" as 995 and look at the other options to decide how you want it to import. That's it.

Re: I can't get emails.
 

Go on Osem give it a go. If I can do it anyone can do it.

signed .... the self confessed Timeous Beastie.

:D

Re: I can't get emails.
 

Well it looks like we are a step closer to getting our issue resolved. At long last we spoke to someone at VM who was very helpful and promised to ring us back at a certain time and kept his promise.

It seems the email addresses got deleted in a contract change and the addresses are still on their server but we need to fill a form in and send it back to VM for them to reinstate the email addresses.

It beats me why on the previous 7 phone calls to VM that nobody else could have told us this.

I guess that most of the call centre staff don't view the broader picture and just get nowhere fast as a result.

Hats of to the gent that dealt with us to get it sorted.