Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Sorry to hijack this post. I have just moved into a new build and the lounge has the TV plate with sockets and modules and pre wired with VM.

My understanding was the VM cable connection and phone connection would be on euro modules like the new build developers guide so it's nice and neat. The engineer came today and took one look and said we don't fit them so then pulled the cables through 2 empty module spaces and fixed new VM surface mounted cable and phone face plates under the TV face plate. It's looks ugly as sin and I know it will be hidden behind the TV unit but surley after all the effort to install a nice TV plate they could install it properly.

Does anyone know if you can get the VM module as I understand it has an inline isolator. I know I can get a master phone socket on a module.

Failing that I may just drill a hole in the blanking module and do it that way.

Thanks

Mike

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Hi Mike


Do you want to PM me your address and contact details and I will get one of the local liaison engineers on it for you.


Cheers


Stephen

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Thanks Stephen, will do. I have attached a photo of what was installed!

VM are calling me today to see how the install went so will also mention it.

Thanks Mike

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Jesus Christ.


(In reference to the shoddy work done there, not the thread hijacking).

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

It's a good point though, the whole time i was an installer i could not order nor was i supplied the correct fittings for this...

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Its in the attached document as well...So if they cant supply, why detail it!

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Not sure but the engineers have to order their van stock and when i was there (left in September) there was nothing on the consumables form mentioning the part in the document... actually this is the first time i've seen / heard about it and i worked for them for 5 years...

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

This item is normally fitted at second fix by the developer, the stock hasn't made it to site for whatever reason. I have your details Mike, will get the local team to contact you and resolve.

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Nice one.

cheers

Mike

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Just had a call from my local VM installation manager regarding the faceplate install issue (see my pic in previous thread). He told me that they have to have isolators to stop surges etc. so they have to use the surface mounted face plates as I had it installed. Its the same on all new builds apparently. There are 70 new houses in the development I live in all pre wired for VM like mine and he said they will need to be installed the same, with the surface plates. What the point then!

He said well your TV is in front of it isn't it? Well yes true, you can't see it behind the telly but I know its there. So frustrating.

Can you get the phone modules compatible with VM?

Cheers Mike

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

Ha, with shoddy attitudes to work like that it's no wonder they've been under an embargo in places.

Speaking of, I've had no luck finding any information about what's going on in Liverpool, nobody seems to know what's going on and nobody is getting back to me about it :(

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

I think Stephen needs to contact your local team again. There's no excuse for carp work like that.

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

As i mentioned above...

The install manager is one of the contractors too... who doesn't have access to the modules... just like the installers...

As weesteev mentioned it's the developer who should fit these or supply these... you'll probably find that the manager isn't aware of the modules... i know that Reading and Guildford managers weren't aware when i worked there

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

So do you think I should go to the developer (Bellway) to see if they can get hold of them?

Re: New build with Virgin Media branded ethernet sockets - what to expect?
 

That's the impression i got from weesteev... yes

But you would need an installer to visit and connect them up