Cable Forum - TiVo 30 minutes to cancel!

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- Virgin Media TV Service (https://www.cableforum.uk/board/forumdisplay.php?f=11)

- - TiVo : 30 minutes to cancel! (https://www.cableforum.uk/board/showthread.php?t=33703704)

Re: 30 minutes to cancel!

Quote:

Originally Posted by RichardCoulter (Post 35861440)

Is there any other way of cancelling apart from the phone?

How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.

Phone calls can easily be forgotten/ignored/not answered.

Re: 30 minutes to cancel!

Quote:

Originally Posted by theone2k10 (Post 35861460)

Do they not offer a online chat option? you will be best to just wait it out in the que tbf one thing Sse did right when i was with them was put you in the que but call you back when you're next inline.

Thanks, I'll look into that.

Quote:

Originally Posted by OLD BOY (Post 35861465)

Well, if you are sincerely worried about job losses, perhaps you should reconsider cancelling and just wait for a short while and see if the new stb cures the issues you are experiencing.

Otherwise, these mass redundancies you fear will happen will be down to you.

:dig:

It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.

Quote:

Originally Posted by Mr K (Post 35861518)

How about a nice old fashioned recorded delivery letter. Quick, no comeback and traceable.

Phone calls can easily be forgotten/ignored/not answered.

Very true- I might do this as i'm not going to wait for half an hour!

Re: 30 minutes to cancel!

Shocking customer service by VM, i sent an email to the exec team and i never got a reply apart from we will be in touch. I tweeted them and was ignored, i left a message on the community message board and did get a reply saying they have up to 30 days to reply. Well Vm its been 30 days

Re: 30 minutes to cancel!

Quote:

Originally Posted by RichardCoulter (Post 35861532)

Very true- I might do this as i'm not going to wait for half an hour!

Yet you will spend hours moaning on here and start countless threads on the subject :shrug:

Re: 30 minutes to cancel!

Quote:

Originally Posted by Bananaman_007 (Post 35861611)

Your communication attempts pribably got lost in vms memos of what they will go crying to ofcom about next.
Liberty global have made vm a worse company imo and a embarrasment too, vm still owe me £152.50p i have got to pick up court papers this week to start proceedings, knowing vm they'll go crying to the courts accusing me of being unfair, i think over a year is more than fair especially when their ceo office doesn't respond to communications.

Re: 30 minutes to cancel!

Half an hour to wait in a queue to a call centre....Imagine!!

Only took me 12 mins to get through when I called last month.

Re: 30 minutes to cancel!

I had a problem with my new modem and despite the phone stating a 3 minute queue I waited for well over 15 minutes to be told it's natural for a new modem to take 2 to 3 hours to update. Thanks VM would have been nice if you told me that in the information sent with the device

Re: 30 minutes to cancel!

Quote:

Originally Posted by RichardCoulter (Post 35861532)

It's getting harder to have any concern after seeing the pig ignorant way that some speak to customers on here.

As opposed to the pig ignorant way *some* members here talk about VM staff :erm:

Re: 30 minutes to cancel!

Quote:

Originally Posted by Bananaman_007 (Post 35861611)

Quote:

Originally Posted by theone2k10 (Post 35861633)

Quote:

Originally Posted by Bananaman_007 (Post 35861666)

Standards have certainly slipped since LG took over.

Quote:

Originally Posted by Paul M (Post 35861771)

As opposed to the pig ignorant way *some* members here talk about VM staff :erm:

I see no need for rudeness from anybody.