Re: Catch UP TV problem - again
 

Yes I'm sure your'e right. Anyway it seems to be ok now as. I see new content has been added (White Collar,Motive and Mr Robot to name a few).

Re: Catch UP TV problem - again
 

Having recently found catchup/on demand reduced, I spoke to Virgin today. They say that, as of 1 Sept 2016, anyone with a standard V-Box will have access to catchup ONLY for BBC, ITVHub, All4, & Channel 5. In other words, I'll have access to less than via my cheap Smart TV!

I have not seen any warnings about this, which is a reduction to my service, at the same price, and due to increase in price in Nov 2016! I've retired and now am feeling pressured to get TiVO, which I otherwise wouldn't need. Virgin aren't making it easy to reduce rather than stay on or increase my costs.

Re: Catch UP TV problem - again
 

Interesting. I'm still getting some programs from the likes of sky and syfy but certainly getting less content added to my V HD box. Perhaps someone who works for virgin on here could put us in the picture? I agree we shouldn't be paying more for less!

Re: Catch UP TV problem - again
 

You should be able to access all the stuff you had before but you have to look in a different place.

If you have a V box click on On demand & TVcatchup. If you then choose By Day you will only get the BBC, ITV, C4 and C5. You have to choose By Channel instead. I found this out the hard way.

Re: Catch UP TV problem - again
 

No; this is not true for me. I tried that initially, then every other permutation. Twice before (and once during) my 54 minute excursion with various Virgin staff today, I completely rebooted. In each case I waited 30 seconds before reconnecting.

Their Tech staff, and then their Customer Services staff confirmed that I no longer have access to more than the 4 'channels I mentioned earlier for catchup. Please note that mine is the 'silver' Samsung VBox (SMT-2110C). So not HD, not TiVO. My 'package' includes SyFy, Universal, Fox, Sky1, 2, Living, Arts; Watch, etc. Until recently I had no trouble finding these for catchup via 'Channels', but no longer.

I understand what you are suggesting, but my experience & VM info says you're wrong.

Re: Catch UP TV problem - again
 

My box is the V HD one,cisco. My moan is the length of time it takes to add the latest episode of some programs to catch up/on demand. I'm talking days not a few hours and it really drives me mad. The TiVo box is only slightly better but as the Mrs hogs that I have little chance to watch on that box!

Re: Catch UP TV problem - again
 

Been waiting for the final episode of White Collar to appear on catch up TV on my V HD box but still nothing. It was on the TiVo box until today but every time I tried to watch it I was told on demand was currently unavailable! What a shambles on demand is!