Cable Forum - V+ Help needed. Virgin TV. Where are these prices coming from?

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- - V+ : Help needed. Virgin TV. Where are these prices coming from? (https://www.cableforum.uk/board/showthread.php?t=33703298)

Re: Help needed. Virgin TV. Where are these prices coming from?

All this business with VM prices and the CS is driving me nuts.

I spoke with a VM salesman outside The Blenheim Centre today. I asked him why VM were axing several channels today.

He replied to me 'do you have VM'. My reply was yes, but it will soon be going. As l hve gone over to Sky. He sked why. I stated that VM keep putting prices up.

He did not give two hoots about what l said, as if he didn't care.

I can never understand VM.

In the last 18 months - they have increased prices FOUR time. Prove me wrong.

On this forum. I hear with customers stating there accounts are wrong, phone retentiosn to try and get a discount.

IF, VM was run properly, they would not have these problems.

Say fr example. New customer starts - they have the big bundle, or whatever they call it these days. plus BB and phone, say £70.00 this will include Sports and Movies.

They keep it for a year - no price increases.

NO SPECIALS DEALS during that year. No retentions. No price increase. Simple.

yet, we have price increases during that time. BUT, we do. And that is not right.

Have the SAME channels as Sky.

Its a good that l am not in charge of VM.

Prices have to be reasonable

Re: Help needed. Virgin TV. Where are these prices coming from?

I heard on the news today that the line rental for VM is to be frozen for senior citizens and disabled people and is not to go up to the £19 in January,

Re: Help needed. Virgin TV. Where are these prices coming from?

Quote:

Originally Posted by nashville (Post 35873036)

I heard on the news today that the line rental for VM is to be frozen for senior citizens and disabled people and is not to go up to the £19 in January,

Only if they have just the standalone phone package l hear nash.

Re: Help needed. Virgin TV. Where are these prices coming from?

Quote:

Originally Posted by nashville (Post 35873036)

I heard on the news today that the line rental for VM is to be frozen for senior citizens and disabled people and is not to go up to the £19 in January,

Really? How do they know if you are elderly or disabled?

Re: Help needed. Virgin TV. Where are these prices coming from?

Maybe you have to send in your Birth certificate and a letter from the government.

Re: Help needed. Virgin TV. Where are these prices coming from?

Another tactic i like to employ is emailing the chief execs office. You usually find they are far more acceptable of your requests.

Re: Help needed. Virgin TV. Where are these prices coming from?

Quote:

Originally Posted by Chad (Post 35872532)

Spoke with a girl from Virgin Media about this earlier tonight. She was brilliant. I was on the phone for a while whilst she tried to get the package down in price. In the end she got it down from £79.82 per month to £51.70. A saving of £28.12 per month! Plus my parents account is being credited with £45.00 and they are getting their TiVo box with the £14.99 charge waived.

She has restored my faith in Virgin Media. She couldn't be more helpful. She was very understanding and gave me time and space to share my opinion.

well done, in my experience customer services normally see sense, even if it takes a while sometimes

Re: Help needed. Virgin TV. Where are these prices coming from?

Quote:

Originally Posted by pengedragon (Post 35874408)

well done, in my experience customer services normally see sense, even if it takes a while sometimes

As an unexpected bonus my Dad now gets SKY Sports in HD.