Cable Forum - Virgin Media trying to con customers

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Billing Issues (https://www.cableforum.uk/board/forumdisplay.php?f=34)

- - Virgin Media trying to con customers (https://www.cableforum.uk/board/showthread.php?t=33702958)

japitts

20-05-2016 11:53

Re: Virgin Media trying to con customers

Quote:

Originally Posted by BenMcr (Post 35838567)

The 30 day notice applies to all changes.

that's the rub though Ben - they only seem to apply to downgrades. Upgrades are done instantly? Please correct me if this shouldn't be the case..

MalteseFalcon

20-05-2016 12:54

Re: Virgin Media trying to con customers

From what I remember of SKY, that was how they work. Upgrade instantly, downgrade 30 day notice.

RobboEdin

20-05-2016 16:28

Re: Virgin Media trying to con customers

Quote:

Originally Posted by japitts (Post 35838627)

that's the rub though Ben - they only seem to apply to downgrades. Upgrades are done instantly? Please correct me if this shouldn't be the case..

Please re-read what you have written. Do you really want to wait 30 days for your upgrade or get it right away?

BenMcr

20-05-2016 16:44

Re: Virgin Media trying to con customers

Sorry I mean changes to all services in the context we were talking about, rather than all changes including upgrades.

japitts

24-05-2016 09:18

Re: Virgin Media trying to con customers

Quote:

Originally Posted by RobboEdin (Post 35838673)

Please re-read what you have written. Do you really want to wait 30 days for your upgrade or get it right away?

Ok that was perhaps badly phrased, but what I was getting at was - in principle, I don't see any reason why downgrades should be handled any differently to upgrades. Marketing/business policy decisions aside. If there is a difference (and it impacts the customer negatively), it should be communicated and this one doesn't seem to have bee.

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