Re: Virgin fault codes
 

Hi guys,One of the mods in the Virgin forums has understood my plight of already having a second HUB3 and an engineer who started this post and sent me the following PM.

In that case rather than book another technician I'll email the area manager and see what they have planned locally. It could be that they need to arrange a repull which means replacing the cable from the outside of your house to the street cabinet. Hopefully I'll hear back this evening and I'll let you know what I find out.

Any input guys?

Re: Virgin fault codes
 

Yes, it'll be a waste of time. (Probably).

The BQM shows an issue raised by a few people using the SH3. There hasn't been a root cause found yet and I do not think a re-pull will do anything. It may be CMTS related.

I can't say much more (Yey NDA stuff), but http://community.virginmedia.com/t5/...g/td-p/3108247 is another user with the same issue and there's quite a few more around.

Re: Virgin fault codes
 

I would pm the mod back and thank him for his efforts, at least he is trying to do something about it. I would politely point out that you have noticed several other users in your immediate area reporting the same problem (give him the links to the other threads) and that you don't think the fault is to do with your equipment/cabling.

With these things it always about getting the right info to the right people and if you can help him connect the dots then hopefully either he or the area manager can get it looked in to pronto.