Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

when our last contract run out tried to get same price as on website but couldn't as only for new customers them ones :( our current one runs out in May will be looking at options then

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Richard, once you click the link in my post, scroll down rather than clicking the Netflix promo and you'll see them. Basically the 'big bundles' are their triple play offerings.

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

I recall a time when a customer renewing meant they got the same deal as a new customer, after all they are taking a new contract.

I guess these days it's all about the new guy :/

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

That's a bit shocking, you could theoretically leave and have a new contract start the next day - so it's pointless Virgin trying to charge you more (unless you give in, I suppose).

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

It has taken me about two weeks to get my Loyalty Discount renewed it was a nightmare
got them to wave the 12 month contract

You'Re Receiving A £9 Loyalty Discount. If You Change Your Package You May Lose This Discount Which Will End 30-SEP-17

Talk Unlimited / TV Size: XL / V Box / 2 x TiVo / VIVID 200 Optical Fibre - £83.48

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Agreed, 300 is not on offer yet with VIP I don't think?

Also Kushan is right, Sometimes it'e best to leave and return but isn't there a 6 month wait for new offers?

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Cheers :)

Not specifically sure about the VM policy, but it is the usual practice of companies to not regard someone as a new customer until 6 months have elapsed.

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Phoned up today would not put me on VIP as supposedly would put the price up but after half an hour of they guy trying it managed to drop it by £16pm. Supposedly also activated the Netflix but as I have had it twice in the past, he said the code may not get issued.

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Code turned up and applied to my Netflix account;)

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

I moved across to Big Kahuna earlier this week via a retentions offer (I was only looking to add Sky Sports to an old bundle, but it ended up an all-out account re-jig), I presume this should also include 6months free netflix? Or does the fact it was done via a retentions offer exclude Netflix?

Assuming the 6months applies, I tried loading the Netflix app and got a link for "get your month free" which I don't recall seeing previously - does this mean the free period is automatic? Or do I need CS to do anything to make it 6 months rather than "one" as per the app screen?

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

I rejigged my account a couple of weeks ago and they sent me the 6 months Netflix code but they were not going to until I asked for it saying if I was signing up for another 12 months then they should throw it in.
They didn't argue and sent it about 2 days later to an effectively dead email account that was completely different to the address they had used for the contract and other bits and bobs so not sure where they dug that up from.

The 1 month thing you are seeing is standard to anyone new signing up. I had a Netflix account about 18 months ago and I tried to sign back in with that to reactivate it if you like and it wouldn't let me even trying to reset password it was like I never existed with them so I now have my free month followed by the 6 months from Virgin.

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Just phoned VM to try and reduce my bill and straight away they offered me a £18.50
reduction

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

I called CS to ask if I was eligible for the 6months Netflix - I'm not massively interested to be honest, but it's a matter of principle. Got told bluntly "sorry, but no. New customers only", not sure if I was speaking to retentions or billing to be fair.

Between that and the 30day notice nonsense that's come out of the woodwork, I may yet be writing in anyway. In fairness, it looks like new customers get an 18month term where existing resigns only get 12.

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Been with Virgin for 20 years or so, last time I called retentions I was put on an 18 month deal with 2 discounts, one for 6 months and one for 18 months.

Re: VIP Returns + 6 Months Free Netflix on Big Bundles
 

Generally a normal bundle agreement is a 12 month minimum term, but if it comes with an extra reduction then it's 18 months.