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-   -   Installation damp (https://www.cableforum.uk/board/showthread.php?t=33702086)

DJSADERS 10-01-2016 17:29
Re: Installation damp
 
For something like this it's not VM that will cover the cost... they will pay out... and then the contractor will re-charge the installer for the damages :(

Y.skinner 16-01-2016 12:00
Re: Installation damp
 
Thank you for your advice.
After initially refusing to send me the damp survey, as Virgin paid for it, they have sent it.
They've said the cause is penetrating AND condensation damp.

Let's see what CISAS thinks....

---------- Post added at 11:00 ---------- Previous post was at 10:58 ----------

That's a shame DJSADERS. They should take responsibility for those who represent them.

arcimedes 20-01-2016 10:57
Re: Installation damp
 
Quote:
Originally Posted by Y.skinner (Post 35817603)
Thank you for your advice.
After initially refusing to send me the damp survey, as Virgin paid for it, they have sent it.
They've said the cause is penetrating AND condensation damp.

Let's see what CISAS thinks....

---------- Post added at 11:00 ---------- Previous post was at 10:58 ----------

That's a shame DJSADERS. They should take responsibility for those who represent them.
Er they are. However the damp survey appears to imply that it has nothing to do with the installation. The installation may have made it worse however.

heero_yuy 20-01-2016 12:51
Re: Installation damp
 
In an older property penetrating damp can compromise the plaster and make it hygroscopic so that even when the original cause is cured the dampness continues. Often re-plastering is needed in the affected area.

sollp 20-01-2016 21:03
Re: Installation damp
 
Was the wall and plaster dried out before repairs done? If the wall was painted whilst there was damp then this will have only made the situation worse. Painting over a damp surface will not cure the issue. Also the plaster might have needed to be replaced around the site of the damp if its that bad?

pip08456 20-01-2016 21:08
Re: Installation damp
 
Quote:
Originally Posted by sollp (Post 35818241)
Was the wall and plaster dried out before repairs done? If the wall was painted whilst there was damp then this will have only made the situation worse. Painting over a damp surface will not cure the issue. Also the plaster might have needed to be replaced around the site of the damp if its that bad?
Sort of correct.

Even if the plaster was dry unless it was sealed then any water stains will come through the emulsion paint.

sollp 20-01-2016 21:22
Re: Installation damp
 
Quote:
Originally Posted by pip08456 (Post 35818244)
Sort of correct.

Even if the plaster was dry unless it was sealed then any water stains will come through the emulsion paint.
Sort of right, point is it needs to be dry

pip08456 20-01-2016 21:39
Re: Installation damp
 
Quote:
Originally Posted by sollp (Post 35818247)
Sort of right, point is it needs to be dry

Quote:
Originally Posted by pip08456 (Post 35818244)
Sort of correct.

Even if the plaster was dry unless it was sealed then any water stains will come through the emulsion paint.
What part of the above didn't you understand?

Y.skinner 04-02-2016 22:53
Re: Installation damp
 
They didn't dry the wall out before, just paid a contractor to paint over it.

pip08456 04-02-2016 22:56
Re: Installation damp
 
The contractor should have made sure the area was dry then sealed it against the water stain coming through again.

jungleguy 05-02-2016 22:40
Re: Installation damp
 
Virgin have contracted out the installs and the install contractor has contracted out the repair.........I know where this is going.

Y.skinner 06-03-2016 00:25
Re: Installation damp
 
As VM didn't take any responsibility for this, I had to pay for the re-plastering myself at a cost of £300. I don't feel too bitter though, as Iv just opened up a complaint with Cisas, which will cost VM £355 plus VAT, so even if I'm not awarded anything from my complaint, at least I know I hit them in the pocket for more than what it cost me.

Stephen 06-03-2016 12:15
Re: Installation damp
 
Same thing has happened to my Dad after his install in November, he hasn't called them though.

Damp patch all around the VM box on the wall.

Ken W 06-03-2016 13:04
Re: Installation damp
 
Quote:
Originally Posted by Y.skinner (Post 35825349)
As VM didn't take any responsibility for this, I had to pay for the re-plastering myself at a cost of £300. I don't feel too bitter though, as Iv just opened up a complaint with Cisas, which will cost VM £355 plus VAT, so even if I'm not awarded anything from my complaint, at least I know I hit them in the pocket for more than what it cost me.
The £355 + VAT that you quote that VM is that if you win the case?

Surly having the area plastered before the Cisas has looked at the damp.

sollp 06-03-2016 18:57
Re: Installation damp
 
Quote:
Originally Posted by Y.skinner (Post 35820543)
They didn't dry the wall out before, just paid a contractor to paint over it.
That's what has made the problem worse, needs drying, paint taking back to get rid of stain, repainting ect.


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