Re: How do I upgrade online?
 

I got an email saying my speed boost is ready, originally end of November, postcode checker says yes, but nothing on My VirginMedia. I called customer services and they said I can't without paying extra a month.

The lady said the postcode checker says yes but her system still says no.

Re: How do I upgrade online?
 

Virgin Media sort your postcode checker out!!!!!!!!!!!!

Re: How do I upgrade online?
 

this happened last time, it stinks how they cant get everything sync'd up properly

Re: How do I upgrade online?
 

Including website to contract prices. :(

Re: How do I upgrade online?
 

Last week the website said that my speed boost would be ready by the end November, I have checked today and it now says between April 2016 and September 2016!

Re: How do I upgrade online?
 

What a mess.. It's now saying the upgrade will be ready by the end of December, the postcode checker has changed from ready now to end of December too.

Re: How do I upgrade online?
 

That's how VM schedules work.

Re: How do I upgrade online?
 

Just got the email saying mine is ready.
Clicked on the button and it took me through putting in my email address and had a reply back saying they will email back within 48 hours.
This was from 50 to 70 upgrade in West End Glasgow.

:)

Re: How do I upgrade online?
 

Yes mine did a couple of days ago. I rang up and asked about it and was told that VM had messed up with the upgrades (again) anthat my account didn't show it as available yet. The post code checker now says it will be ready by the end of December as does my account. Usual VM ****** **!

I didn't bother to argue, if they mess me around I will write and complain as I have done several times before over the last 15 years and get a price reduction. It's almost like their giving me amunition to do it.

Patrick
North Worcs

Re: How do I upgrade online?
 

That's about right it took 2 days for my 50 to 200 upgrade to happen when it was done online.

It took 2 minutes to bring it back to 50 as it was so *****.

Re: How do I upgrade online?
 

I've just done my upgrade 100 to 150mb online and went through no problems, I then got an email saying they are delivering my "new cable" on the 16th for self install, what equipment will I get as Virgin have just swapped my router yesterday for a shub2

Re: How do I upgrade online?
 

imagine it is supposed to be your "new cable modem" because they want everyone on a shub2 or shub2ac but hopefully somebody will look at it and see you have just been given a new one and cancel it.

Re: How do I upgrade online?
 

Yes its a shub2ac i've just set up

Re: How do I upgrade online?
 

Have you heard anything since?

I did this yesterday and got an email confirming my order. Signing in to my account today still shows the update is ready as if I had never ordered. Obviously not 48 hours yet but it did seem strange.

Re: How do I upgrade online?
 

Same here. I think it's a big cockup. I also rebooted the SH because i noticed last time it can take 2-3 days for the portal to update after the hit has been sent to change config.

It's probably going to happen tonight. I ordered online for 200 on the 30th of Oct and it went live at midnight on the 1st which was 48 hours nearly.

When I did 50-200 I got something in https://my.virginmedia.com/trackorder/view-orders but right now, like you said it's showing as if I never did it and there is nothing in the order tracker. I'll do it again just to see.

I did it again and once again have a reference number but nothing is showing up. This is odd.

---------- Post added at 12:02 ---------- Previous post was at 11:48 ----------

I've just called them and they said and I quote " The system says it is ready now but it takes 30 days to apply, however my area is still end of December"

<face in hands>

So VM are lying to people..