Originally Posted by qasdfdsaq (Post 35752095)

So VM will allow you to upgrade directly? Hmm. Have you checked your online account to see your accrued discount? Given they have an offer that gives you £10 off your next handset upgrade or every £100 you spend, if they have no system to monitor when you are buying handset upgrades then what would stop you stacking that up indefinitely and eventually getting a new £100 phone for free every day?

Originally Posted by arcimedes (Post 35752121)

When you have a payg sim for every £100 you spend VM allow you £10 off a new phone upto a maximum of £100. To see if you have any money available you need to login to your mobile account. As you don't appear to have one you need to create one by going to www.virginmedia.com and connect to the virginmobile site which will give you the opportunity to create an account.

Originally Posted by Micky Finn (Post 35752110)

Not 'upgrade' as such, no. Just 'allow' me to buy a new handset, with a new sim with £10 credit.

Originally Posted by qasdfdsaq (Post 35752136)

If they had no way of tracking when you bought an upgrade handset people would just be getting free phones forever.

Originally Posted by Micky Finn (Post 35751132)

Wow! You're a happy-go-lucky sort!! Nothing like a bit of infantile patronising, eh? I'd be grateful if you didn't come back with that sort of nonsense next time. Could you possibly flag up where, exactly, I displayed any arrogance in the post above? I spent much of my holidays on the phone to CS at both parties, basically being passed from pillar to post with no resolution in sight. You'll forgive me if I became a little frustrated by the process. Far from explaining the situation wrongly to VM, they had the whole story, verbatim, including full transcripts of conversations between myself and CPW and any emails forwarded on to them. So no, not wrongly - don't jump in again without checking some facts, please. I rather naively thought this forum, and others like it, was the sort of place one could come for some helpful advice; on the contrary, it seems self-importance is the prevailing currency....

---------- Post added at 11:34 ---------- Previous post was at 11:32 ----------



Thanks Chris, for a more sober response. Believe me, I now wish I'd kept the handset from the original purchase!! It wasn't a huge amount, but money is tight here at the moment, so £10 is £10, as someone probably said. Once.

Originally Posted by alanbjames (Post 35757963)

I would never go with Carphone Warehouse, they are really expensive.

For example to Kill time i was in PC World in Swansea last week and i know my contract is due for renewel so i called into the Carphone Warehouse instore that used to be Phones4u.

I spent about 15 minutes going through with the guy what i wanted from a phone and how many minutes i currently have and data useage and txts etc.

The best deal they wanted to offer me to stay with EE was £30 a month for a Samsung Galaxy S4 which is not guarenteed to be upgradable to Android Lollipop where my current handset is, 1000 Minutes, Unlimited Txts and 1GB data. I said no thanks i wasnt interested.