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-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Recording a call - VM staff (https://www.cableforum.uk/board/showthread.php?t=33699501)

mr.ben 02-12-2014 08:36
Re: Recording a call - VM staff
 
You asked wether it was ok to do it. And it was explained...the issue with recording calls is the law.

Russ 02-12-2014 11:59
Re: Recording a call - VM staff
 
I didn't ask if it was "OK to do it". I asked if it was true that VM staff are instructed to end the call.

mr.ben 02-12-2014 14:19
Re: Recording a call - VM staff
 
Ok. Its their choice.

qasdfdsaq 02-12-2014 15:41
Re: Recording a call - VM staff
 
Quote:
Originally Posted by Kushan (Post 35744511)
but when you record a call to Virgin, are you recording Virgin the company, an employee of Virgin or an individual person who happens to work for Virgin? They may well sound like the same things, but there's a distinction there, a subtle one, that can't be overlooked. In the case of the latter, yes Virgin is actually the 3rd party. Confusing, yes.
You are calling the company and the person you are speaking to is acting in their official capacity as an agent of that company. The case of 'an individual person who happens to work for Virgin' would never apply unless you were calling them on their personal phone while they are out of the office.

Horizon 08-12-2014 22:03
Re: Recording a call - VM staff
 
Quote:
Originally Posted by mr.ben (Post 35744546)
You asked wether it was ok to do it. And it was explained...the issue with recording calls is the law.
And which law prohibits the recording of a call on their own phone?


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