Cable Forum - Superhub Outraged!!!!

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Superhub : Outraged!!!! (https://www.cableforum.uk/board/showthread.php?t=33698979)

rhyds

06-10-2014 10:08

Re: Outraged!!!!

The number I have for VM *business* faults is 0800 052 0800

spankysmagicpian

06-10-2014 14:18

Re: Outraged!!!!

That's the right number.

Gtimers

06-10-2014 15:54

Re: Outraged!!!!

any one will get through.. but my one is included in mobile phone minutes, Freephone may charge off mobile

Stephen

06-10-2014 16:44

Re: Outraged!!!!

Yes the 03 code was created for mobiles to call from and be included in free minutes.

spreadsheet

06-10-2014 20:27

Re: Outraged!!!!

Quote:

Originally Posted by rhyds (Post 35733194)

The number I have for VM *business* faults is 0800 052 0800

it took me about 25 minutes to get through to them

for a business support line that does not seem very good to me :(

Stephen

06-10-2014 20:38

Re: Outraged!!!!

What time did you call them?

spreadsheet

06-10-2014 20:43

Re: Outraged!!!!

Quote:

Originally Posted by Stephen (Post 35733322)

What time did you call them?

11.10am

heero_yuy

08-10-2014 11:20

Re: Outraged!!!!

Quote:

Originally Posted by raging bull (Post 35732935)

So I take it nothing sent via e mail?

I think it ends up as catch 22 if the registered e-mail address the OP is using for VM notifications is the same one as provided by VM. When they suspend the account they also suspend the e-mail addy.

qasdfdsaq

08-10-2014 15:08

Re: Outraged!!!!

Huh, I guess they must have a tighter grasp of that now... My email continued working for a good 3 years after my account was closed.

heero_yuy

08-10-2014 15:30

Re: Outraged!!!!

Quote:

Originally Posted by qasdfdsaq (Post 35733722)

Huh, I guess they must have a tighter grasp of that now... My email continued working for a good 3 years after my account was closed.

Maybe it's the difference between them actively suspending an account and just closing it?

I have an e-mail addy from the days when I used a dial-up account with virgin, (my real name@virgin.net) I don't know whether the dial-up even works now (I put in the settings on the newer OS but never actively tested it) but the addy keeps going, mybe just because it has plenty of traffic through it from here.

Handy because it's not linked with my VM BB account.

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