Re: Praise for Sky
 

Sky bought Amstrad all new installs now say manufactured by Sky anything else is a refurb.

Re: Praise for Sky
 

I don't know.... I went back to the original package on sky and decided to get sky movies for the one month free rial they offered and it seems like they are charging me for that.

I guess we'll see how much praise I have when I speak to customer services later on ;)

Re: Praise for Sky
 

dilli they offer it for free for one month but you have to ring up and get it removed

Re: Praise for Sky
 

There was definitely an option to cancel it online.

In any event I was on the phone for a fair while and they tell me they have cancelled the charge (it was only on for three days)

But when I log on to my sky it's all the same so I'm not convinced they have. I will wait until tomorrow and try again I think.

Re: Praise for Sky
 

call them on 03332 022 135 thats sky retentions they can look at it, it does take 31 days to remove it

Re: Praise for Sky
 

It has now been removed after it was escalated. In the end I called them four times and each time I was told it had been done. I spoke to the escalations team the last time. In the end I think it was only on for four days (actually went off this morning) but I still think it shouldn't have taken this long to sort out. Still, it's all sorted out now. (At least until I make another change on my account I should think ;) )

Re: Praise for Sky
 

I have a shiny new 2TB HD Box. Only got charged £49 instead of £145 so I'm chuffed :D

Re: Praise for Sky
 

Glad it works out ok for some :tu: :)

I'm still having problems with my account (and I thought it was all ok yesterday)

Re: Praise for Sky
 

They are doing immediate downgrade on this offer, although in the past they made it 2 months free on the systems to allow for 31 days notice but that just lead to advisors telling customers it was 2 months free!

I see you're on here and SkyUser but you don't have Virgin? I'm one to talk...but I WILL have Virgin again...eventually.

Re: Praise for Sky
 

You don't need virgin to be on here though.

Re: Praise for Sky
 

i take it you have multiroom, that 2tb box should be £499 and its only available at that price if you have either multiroom or the agent nows how to get around things

Re: Praise for Sky
 

We have multi room and HD